Facility Maintenance Technician III (Future Opening)

Perform preventive maintenance and repair of the Company’s facility infrastructure to maximize availability and provide the highest quality of service for our customers. 

• Dispatch to communities across the state of Alaska to perform preventative and corrective maintenance, repair, quality control inspections, and testing of company facilities.
  • Equipment includes, but is not limited to, HVAC, Generators, Batteries, UPS systems, Rectifiers, Fire Suppression, and power distribution systems. 
• Ensure compliance with all applicable codes, regulations, and company specifications.
• Complete established facility-based maintenance routines designed to keep buildings within design performance conditions. 
• Ensure sites are neat, tidy, and in a compliant condition in accordance with occupancy type. 
• Monitor, coordinate, troubleshoot, and perform repairs on electrical, plumbing, HVAC, and building systems. 
• Replace light bulbs, filters, and other consumables as needed.
• Ensure safety equipment is functional and accessible and that sites are maintained in a condition that will ensure effective operation of mechanical, power, and fire suppression systems. 
• Ensure facilities comply with safety regulations, conduct inspections, and support life and safety exercises. 
• Assist in setting up or dismantling office equipment, furniture, and machinery, and troubleshoot basic equipment issues.
• Assist with seasonal tasks like snow removal or grounds maintenance as needed.
• May be required to perform routine maintenance or repair of Core Network Equipment.

• Assist in maintaining and updating software for scheduling, tracking work orders, equipment, and preventative maintenance.
• Manage the various equipment and technology platforms which include monitoring, alarms, proactive troubleshooting, provisioning, and phone support for field technicians. 
• Manage, support, and troubleshoot for the highest availability of company facility infrastructure. 
• Interface with vendors as a customer to resolve technical problems and gather technical data. 

• Open and track corrective tickets to resolve problems.
• Track and inventory maintenance supplies and order materials as needed.
• Document maintenance activities, ticket tracking, and report equipment issues.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
  • Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports. 
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
  • Ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc.
• CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Understanding of the unique travel, lodging, and customs of rural Alaskan communities.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Ability to effectively multi-task and prioritize, often with simultaneous or overlapping deadlines in an environment of ever-changing technology.
  • Understanding of HVAC, generators, batteries, light carpentry, and AC & DC power systems.
  • Knowledge of home/business wiring, adjusting, installation, and service of consumer electronics equipment.
  • Ability to maintain and troubleshoot HVAC, DC and AC power systems, and various building structures designed for telecommunication equipment.
  • Ability to maintain emergency backup, prime power generation, and battery plants.
  • Understanding of general high and low electrical voltage.
  • Ability to read and comprehend technical drawings and manuals and solve technical problems in a timely manner.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Visio, SharePoint) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Level Definition

Position Title: Facility Maintenance Technician III

Grade: T07

Additional Job Requirements: 

This is an advanced level position for the Facility Maintenance technician competent at performing complex tasks. Requires comprehensive knowledge and understanding of HVAC, generators, batteries, light carpentry, and AC & DC power systems including installation, modifications, and test procedures. Works with minimal instruction needed on routine work and new assignments, completing tasks accurately and on time with some latitude of judgement. Mentors’ junior technicians.

Minimum Qualifications: 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Minimum of eight (8) years in a facility operation, maintenance environment, telecommunications technician role, or related background. *
• Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving.
• Upon hire may be required to obtain and maintain a DOT medical card including DOT required drug testing.
• Ability to travel to rural Alaskan communities for up to several days’ duration. 

Preferred:

• Associate degree in electronics, or related technical degree in mechanical HVAC, electrical, or vocational/military training within the electronics and telecommunications field.
• Specialization in operating and maintaining HVAC, DC/AC power systems, generators, and structures designed for housing remote telecommunication electronics.
• Telecommunications experience. 
• Other telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

• Position requires working inside and outside facilities, subject to adverse weather and driving conditions.
• Rotational and as needed on-call shifts required.
• Ability to travel as needed to perform duties at facilities throughout the State of Alaska. May require up to 50% travel. 
• Ability to travel to and work in remote rural communities for several days’ duration, sometimes in harsh arctic weather conditions, utilizing small aircraft. 
• Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperatures that may reach –30F). 
• Daily office tasks involve computer usage, operation of standard office equipment, and processing paperwork.
• Ability to position self to access items at varying heights.
• Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
• High degree of balance, coordination, and strength needed to safely and routinely ascend, descend, and work atop ladders with tools and equipment.
• Ability to safely work while moving, traversing, and positioning self on varied uneven or unstable surfaces often hampered by weather elements.
• High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis.
• Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
• Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
• Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
• Tasks performed around high-power electrical conductors and gas lines.
• Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. 
• May encounter unrestrained animals/pets.
• Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. 
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.   
• Must work well in a team environment and be able to work with a diverse group of people and customers.

• Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.