Field Service Technician - Bakken Region

PRIMARY RESPONSIBILITIES

• Install, commission, maintain, troubleshoot, and repair Electrical Submersible Pump (ESP) systems and related equipment at customer field locations.
• Perform inspections, testing, calibration, software updates, hardware upgrades, and system diagnostics to ensure optimal equipment performance and reliability.
• Ensure all field service activities are completed in accordance with NOV quality standards, operational procedures, and Health, Safety, and Environmental (HSE) requirements.
• Travel to customer sites to provide installation, startup, commissioning, maintenance, repair, and technical support services.
• Train customers on the safe, proper operation and maintenance of NOV products and systems.
• Accurately complete and submit service reports, field documentation, job summaries, and other required records in a timely manner.
• Communicate effectively with supervisors, engineers, customers, and internal support teams regarding project status, equipment performance, and service findings.
• Identify, document, and communicate equipment failures, operational concerns, and customer feedback to the appropriate departments for corrective action and continuous improvement.
• Maintain company-issued tools, vehicles, equipment, and assets in good working condition and ensure proper care and accountability.
• Support continuous improvement initiatives by providing field observations and recommendations to enhance product performance, reliability, and customer satisfaction.
• Perform additional duties and responsibilities as assigned to support business operations and customer requirements.
• Comply with all NOV policies, procedures, and safety standards while promoting a strong culture of safety and operational excellence.
• Other duties as assigned.

EDUCATION & EXPERIENCE QUALIFICATIONS

• High school diploma or equivalent preferred
• Previous experience in the ESP or Artificial Lift industry preferred
• Previous Field Service experience preferred.

JOB REQUIREMENTS

• Maintain strong safety culture.
• Basic math skills
• Good listening skills and a passion to learn.
• High work ethic, dependability, and detail oriented.
• Strong communication skills.
• Must be a team player. 
• Must be open to cross-training opportunities. 
• Ability to work in non-climate-controlled manufacturing shop or field site 
• Stand up to 12 hours daily 
• Walk up to 12 hours daily 
• Bending/stooping up to 12 hours daily 
• Repetitive movement up to 12 hours daily 
• Lifting weight up to 50lbs regularly