Revenue Cycle Process Improvement Analyst, Full Time- Days

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Revenue Cycle Process Improvement Analyst. 

This position demands exceptional leadership, collaboration, and stakeholder engagement capabilities to effectively align cross-functional teams—including IT, clinical departments, and administrative units in addressing complex challenges. Leveraging advanced analytics, system optimization, and process improvement methodologies, the role will deliver measurable financial and operational outcomes.

Operating with a high degree of autonomy, this role is accountable for identifying opportunities to improve hospital revenue cycle and collaborating with cross-functional teams to implement effective, sustainable solutions. The scope of this role encompasses the full continuum of the revenue cycle, from patient scheduling through final payment. The primary objective is to accelerate cash flow while minimizing errors and inefficiency. 

Essential Functions

• Lead and support continuous improvement projects. Identify process breakdowns and root cause using a varied approach, including shadowing/Gemba walks, workflow analysis and data review.  Isolate root cause and recommend corrective action
• Monitor performance metrics and KPIs to measure the effectiveness of process changes. Course-correct when new processes are not demonstrating the expected benefit.
• Analyze current business processes to identify inefficiencies, bottlenecks and areas for improvement. Develop and document process maps, workflows and standard operating procedures (SOPs). Collect and interpret data to support process optimization initiatives.
• Partner with cross-functional teams and leaders to gather requirements and implement solutions. Promote a deeper understanding of revenue cycle disruptors across the enterprise. Be a champion of change; use data to tell stories and align shared objectives. Support change management efforts, including training and communication for new processes.
• Other duties assigned.

Required Qualifications

• 3+ years of progressive experience in healthcare revenue cycle, preferably within a large or complex health system. Bachelor’s degree preferred. 
• 2+ years of experience in process improvement, quality assurance, analytics, or a similar role
• 2+ years of Epic experience required in a leadership or analyst role
• Experience conducting root cause analysis required
• Experience across key functions including billing, coding, claims management, denials, accounts receivable, and charge capture 
• Understanding of CPT, ICD-10, HCPCS coding standards, clearinghouses, and payer portals
• Advanced proficiency with Excel and data analysis
• CRCR (Certified Revenue Cycle Representative) – required or must be obtained within 3–6 months
• Project Management certification (PMP, CAPM) preferred
• Epic Certification preferred
• Optional: CPC, CPB, or CCS for coding/billing expertise
• Strong analytical and critical thinking skills with the ability to break down complex problems
• Experience with sampling techniques and data analysis to identify patterns and anomalies
• Ability to develop, test, and validate hypotheses using both quantitative and qualitative methods
• Excellent attention to detail and ability to identify subtle inconsistencies or trends
• Strong organizational and documentation skills
• Facilitation and presentation skills
• Self-motivation with ability to work independently with minimal guidance and manage multiple priorities
• Excellent written and verbal communication skills, including ability to positively interact with executives, physicians and staff at all levels
• Microsoft Office proficiencies, especially fluent with PowerPoint, Excel, and Word
• Ability to quickly learn proprietary data systems and sources

Position Details

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days, Monday-Friday 
• Unit/Department: Revenue Cycle 
• Work Location: Flexible Remote (Will need to commit to being onsite when needed)
• CBA Code: Non-union