On-Call Housekeeping Ambassador - The Langham, New York

To provide housekeeping services to all guest rooms including minibar, guest floor corridors, stairwells, and public areas according to the policies and procedures established by Langham. Coordinate guest and employee laundry/dry cleaning. Perform general administrative tasks in support of the Housekeeping department.

Knowledge of the Langham Brand and Forbes standards is required.

RESPONSIBILITIES AND JOB DUTIES:

• Provide housekeeping services in guestrooms that will include but not limited to:
  • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
  • Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 40 lbs.
  • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
  • Make up rollaway beds and cribs as needed.
  • Polish marble and deep clean carpet.       
  • Replenish amenities, linens, and supplies in guest room.
  • Flip mattresses and move furniture as assigned.
  • Must report all defects observed in the room to prevent these from affecting guests.  Defects must be reported via the HotSOS system. Guestrooms must be defect free before being occupied by guests.  Stayover rooms must adhere to the same standards.
  • Practices chemical safety rules and follows procedures for needles and other hazardous materials. 
  • Ensures all collateral in room looks brand new.
  • Disposal of waste from guest rooms while actively participating in the recycling program.
  • Sign for room keys and issued devices.  Visually inspect room for cleanliness and appearance and signify completion of service of room.
• Provide housekeeping services in corridors, public areas and back of house that will include but not limited to:
  • Keeping housekeeping storage areas and linen closets neat and secure.
  • Ensure all areas are kept free of clutter and trash. This includes all public spaces, public restrooms, fitness center, porte-cochere, offices and locker rooms. 
  • Dispose of waste from public areas and guest floor landing areas.
  • Ensure trash room is kept clean and organized.
  • Replenish minibar items in guest rooms.  Ensure that minibar storage is kept clean and organized.
  • Prepare all dirty linen for transport to laundry service company. This includes pulling linen from the laundry chute and pushing heavy linen carts. 
  • Responsible for the maintenance of the linen chute.
  • Turn in all guest items left behind in guestrooms to the Loss Prevention Department.
• Coordinate guest and employee laundry/dry cleaning including but not limited to:
  • Facilitate the purchasing of uniforms for new colleagues; issue and make necessary alterations as needed.
  • Size, issue and properly document uniforms for colleagues.
  • Responsible for pressing of guests’ clothes following hotel standards on quality and timing
  • Document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms to be picked up and cleaned by laundry service company.
  • Inspect condition, charges and amount of cleaned items received from laundry service company; resolve any discrepancies.
  • Organize all cleaned laundry/dry cleaning and uniforms into designated racks and conveyor slots.
  • Remove substandard uniforms from circulation and reassign replacements.
  • Monitor and maintain accurate records of all assigned and unassigned uniforms.
  • Report all shortages, damages, maintenance requests, problems and linen/uniform availability to manager.
  • Stock closets with all supplies and linen as directed.  Obtain amenities and supplies for as directed.
  • Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
  • Report all suspicious persons, activities or hazardous conditions to the Loss Prevention Department.
  • Turn in all items found in employee's work area to the Loss Prevention Department.
• Perform general administrative tasks in support of the Housekeeping department that will include but not limited to:
  • Manage database and run required reports (knowledge of Opera, HotSOS, Excel, Word, etc. preferred)
  • Communicate effectively within the department and with other departments
  • Process requisitions and purchase orders.
  • Prepare guestroom assignments for all shifts within the day and facilitate changes as needed.
  • Create turndown assignments and all required reports. Close the house at the end of the day and coordinate with Front Office accordingly.
  • Maintain inventory record and perform regular inventory count.
• Other duties as assigned by management. Assist other colleagues as needed.

PHYSICAL DEMANDS:

• Physical activities include kneeling, crouching, bending, stooping, pushing, pulling, walking, talking, seeing, hearing, bending, handling, feeling, reaching, stretching, grasping.
• Ability to work alone in an established routine.
• Requires walking up to 90 - 95 % of workday. 
• Ability to lift and carry objects weighing up to 50 lbs with frequent lifting and or carrying of objects weighing up to 25 lbs.
• Requires repetitive motion of the hands, wrists, shoulders and back with repeated bending and stooping.

SPECIAL SKILLS REQUIRED:

• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
• Experience in marble, carpet, window and general cleaning needed.
• Knowledge of stain removal and chemical cleaning agents and operation of different types of equipment.
• Ability to comprehend and follow instructions from supervisor.
• Ability to learn and apply Hazardous Chemical and training standards during new hire introductory period.
• Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of assigned guest rooms as specified by management.
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions, basic guest requests, and emergency instructions.
• Ability to effectively deal with internal and external clients, listen effectively, to speak and write English clearly. 
• Ability to utilize computer – prefer experience with Opera, HotSOS, Word, Excel.
• Thorough organization and time management skills to complete tasks efficiently and timely.

EDUCATION REQUIRED:

• High School graduate preferred or any combination of education and experience that provides the required knowledge, skill, and ability. 

EXPERIENCE REQUIRED:

• Previous housekeeping experience in a luxury setting preferred.

LICENSES OR CERTIFICATES:

• None needed.