Stewarding Supervisor (FT) - The Langham, Pasadena

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

 

DEPARTMENT: Food & Beverage

JOB TITLE: Stewarding Supervisor 

REPORTS TO: Director of Food & Beverage/Executive Steward 

SUPERVISES: Stewarding Team

PRIMARY OBJECTIVE OF POSITION:

Our innovative and growing company is hiring for a stewarding supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.

RESPONSIBILITIES AND JOB DUTIES:

• Assists Executive Steward/Stewarding Assistant Manager with administrative duties
• You will conduct regularly scheduled inventories
• Maintain cleanliness of back of the house Food & Beverage areas, including silverware, cutlery, glassware
• Lead, teach, coach and inspire a team of stewarding staff including Stewarding Attendants, Pot Washers.
• Ensure all Stewarding Colleagues arrive for their scheduled shift punctually and in clean and correct uniform, Following up on any report of tardiness or failure to sign in or out
• Conduct a daily line-up with all colleagues to pass on events and information
• Review all Kitchen and Banquet Set-ups and ensure that they are completed accurately and on time
• When required, ensure food and supplies are delivered to the correct location in a timely fashion
• Conduct Individual Development Discussions, and Performance Reviews as assigned on a Monthly basis
• Conduct Performance Discussions for Stewarding Colleagues, ensuring that all Progressive Corrective Action forms are completed correctly and forwarded to the Stewarding Manager. 
• Ensure all operating equipment is in solid working condition, properly stored and keep consistent control of par stock
• Monitor and enforce hygiene standards in accordance with the hotel requirement
• Ensures the operating equipment is cleaned and handled in a proper way in order to prolong its use
• Maintain inventory and partner with Engineering on breakage prevention control
• Ensures all F&B outlets are efficiently equipped, and all equipment are handled properly in the daily operation
• Maintain cleanliness of back of the house Food & Beverage areas, including silverware, cutlery, glassware, etc
• Direct staff in maintaining the cleanliness of the back of the house areas, which include; all kitchens, storage areas, dumpster, loading dock, banquet areas, and ware washing areas.  Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
• Maintain the inventory and coordinate the distribution of all big four items: china, glassware, and silver which also include visual inspection to ensure cleanliness, storage, and safe transportation.
• Perform general/routine cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Report duty as scheduled by direct supervisor according to operating hours.

• Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.

   

PHYSICAL DEMANDS:

• Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking.  Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers.
• Requires the ability to lift and carry object weighing up to 50 pounds.
• Standing for 90% of work shift is required.

SPECIAL SKILLS REQUIRED:

• Thorough knowledge of Food and Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
• Ability to walk, stand and or bend continuously to perform essential job functions.
• Ability to communicate in English, both orally and in writing, with guests and associates. 
• Ability to use patience, tact and diplomacy to defuse anger and to collect accurate information to resolve problems.
• Ability to work under pressure and handle stressful situations during busy periods.
• Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
• Must be able to work a flexible schedule, to include AM and PM shifts, weekends and holidays
• Closely work together with the Head Chef on development of the department according to divisional objectives

EDUCATION REQUIRED:

High School diploma required.  Degree in Hotel and Restaurant Management preferred.

EXPERIENCE REQUIRED:

• Minimum one year supervisory experience, preferably in a full service stewarding operation

LICENSES OR CERTIFICATES:

Ability to obtain any government required license or certificate.  CPR Certification and/or First Aid Training preferred.

SALARY:

$29.46 - $31.46