Registered Nurse, Case Management

Founded in 1933 by Pasadena residents dedicated to women's health, PPPSGV is not only among the oldest of Planned Parenthood affiliates—we're also one of the fastest growing. Today, we see over 60,000 patient visits per year and deliver over 15,000 opportunities for sex and relationship education in our schools and colleges. 

Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is an affiliate or member of Planned Parenthood Federation of America (PPFA) – one of 67 across the country. PPPSGV provides on-the-ground reproductive health care, health education and advocacy for local people across Pasadena and the San Gabriel Valley.

PPFA is a national organization and does not provide direct medical services in local communities, but serves as a resource for policymakers, media and health care providers. PPFA does set medical standards for all Planned Parenthood affiliates in the United States and, in so doing, ensures the high quality healthcare offered by its affiliates.

The local and national organizations conduct independent fundraising campaigns, but work to coordinate these efforts.

To learn more about us, please click on the links below:

The Registered Nurse, Case Management role is dedicated to delivering exemplary nursing and medical care to patients in need of healthcare services

As an RN in Case Management, you will save lives while you:

Patient Care and Follow-Up

•  Adhere to PPPSGV Medical Protocols consistently and diligently
• Deliver medically accurate, unbiased, and non-judgmental care to patients
• Conduct daily review and management of lab results across all PPPSGV locations (annual average is 200,000 lab results)
• Schedule appointments for treatment and follow-up
• Follow-up with patients about their missed appointments
• Coordinate patient follow-up with non-licensed Care Team staff
• Oversee the management of mammogram-related tasks for the state program, Every Woman Counts, which includes monthly responsibilities such as data entry, care coordination, and follow-up
• Effectively manage patient referrals to external agencies
• Oversee the management of patients referred to the Emergency Room, ensuring 24-hour follow-up
• Perform daytime telephone triage for clinical inquiries and patient assistance, collaborating with the Contact Center and non-licensed Care Team staff as necessary
• Review external patient medical records and inform patients of next steps for their follow-up care
• Discuss lab results and next steps with patients
• Manage post-abortion follow-up and pregnancy complications, including ectopic pregnancies, HCG results, expectant management, and reaspiraon management
• Engage in effective communication with lab vendors to address various matters related to lab specimens
• Demonstrate strong problem-solving skills when it comes to addressing lab errors and analyzing clinical trends effectively
• On-call phone triage during business hours for affiliate meetings, and early office closures
• Review and manage incoming pharmacy prescriptions, responding promptly to ensure timely and continuous patient follow-up care.

Communication and Coordination

•  Provide exceptional customer service, demonstrating empathy and non-judgmental attitudes towards all patients and colleagues
• Actively participate in team and affiliate meetings
• Provide cross-coverage for all Care Team RN responsibilities
• Engage in effective communication with patients through telephone and secure electronic messaging systems that comply with HIPAA regulations
• Liaise with Public Health Departments for further investigations on STIs, such as HIV and Syphilis
• Complete required Confidential Morbidity Reporting (CMR) to Public Health Departments regarding positive infections
• Management of the e-fax by sorting and uploading patient documents to their appropriate location
• Actively engage in Microsoft Teams communications and participate actively in team discussions and activities
• Provide patients with information on healthcare resources and agencies
• Consult with the clinical team for clarification of lab results and guidance on the next steps for patient follow-up

Documentation and Record Management

•  Manage, process, and document internal and external requests for patient health records following established protocols and guidelines
• Maintain tracking systems to assist in ensuring appropriate patient care and productivity
• Manage tracking systems for reminder letters that are sent to patients per protocol guidelines

Audits and Reporting

•  Participate in audits as requested

Productivity and Quality Metrics

• Contribute to achieving established goals for productivity and quality metrics
• Collaborate in health center/affiliate initiatives aimed at reaching revenue cycle goals
• Monthly audits are conducted of phone conversations to ensure quality and time management standards are met
• Monthly data is analyzed on staff workload to monitor and improve efficiency and productivity

Miscellaneous

• Work on special projects related to patient care
• Perform other duties and responsibilities as assigned
• Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and act in compliance with both the letter and spirit of all applicable laws and regulations

We are looking for the following:

Education:
• Registered Nurse (R.N.) with an active California License
Experience:
• A minimum of one year of Case Management experience is mandatory, while previous experience of one year in reproductive healthcare is highly preferred
Other:
• Demonstrate exceptional customer service skills with an unwavering commitment to delivering the utmost customer satisfaction
• Bilingual (Spanish/English) highly desirable
• Certification of bilingual status preferred
• Accommodate flexible work hours, including weekday evenings, Saturdays, and provide holiday coverage for urgent matters
• Demonstrate the ability to work effectively in a hybrid position, balancing remote and in-office responsibilities seamlessly
• Must have computer skills and know how to effectively use Windows Office Programs
• Must be highly detail-oriented and organized
• Ability to multitask and maintain strong attention to detail in a fast-paced work environment
• Must have strong organizational, analytical, investigational, and problem-solving skills to create effective solutions
• Excellent verbal, written, and interpersonal communication skills
• Ability to appropriately participate in conversations and answer concerns about sensitive, challenging, and stressful topics
• Ability to maintain a sensitive and warm demeanor with patients
• Commitment to protect patient confidentiality
• Ability to work autonomously with a set of protocols
• Achieve and maintain the established Agency's quality and productivity metrics
• Communicate effectively and empathetically with patients from diverse backgrounds from a trauma informed approach
• Thrive as a team player while also being self-sufficient and capable of independent work
• Exhibit remarkable multitasking abilities and easily adapt to changing circumstances
• Proficient in charting using electronic medical record system
• Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigma
• Commitment to quality healthcare
• Excellent customer service and commitment to providing the highest level of customer satisfaction
• Commitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns

PPPSGV is committed to fostering an inclusive and diverse workplace.  We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.

We are a prominent team of passionate health experts who adhere to the highest standards as we collaborate and care for people without judgment.  As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization. 

Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!

“We are Planned Parenthood Pasadena & San Gabriel Valley”, for more information about our affiliate, please visit: We are Planned Parenthood Pasadena & San Gabriel Valley! (youtube.com)

For additional career opportunities, please visit our careers page: Careers at PPPSGV | Planned Parenthood Pasadena & San Gabriel Valley

All qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring, and the California Fair Chance Act.  Background check will be required.

Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.