Technical Services Analyst

We are seeking a motivated and adaptable professional to join our team as a Technical Services Analyst. This is an exciting opportunity for motivated individuals who enjoy tackling technical challenges and providing exceptional customer service, join our team and contribute to solving complex IT challenges in support of our mission! This position is onsite and located in our Chantilly VA office. 

Role Overview – Technical Services:

• Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems.   
• Manage work assignments and tasks through a ticketing system.   
• Assist with computer moves, system imaging, deployment, and ensure proper documentation of equipment reception and removal.   
• Maintain and update accurate asset records.  
• Support video-teleconferencing (VTC) and audiovisual events, including scheduling, setup, testing, and troubleshooting.   
• Work independently in a fast-paced environment, managing AV/VTC events with minimal supervision when necessary.   
• Develop and implement procedures, policies, and technical solutions to address customers’ AV and VTC requirements.   
• Participate in handling AV and VTC installations as well as hardware upgrades.

Required Certifications: 

• Candidates must have a Bachelors Degree and 2+ years of experience. 4 additional years of experience may be considered in lieu of a degree. 
• Security+ Certification.  
• Active TS/SCI clearance with a Poly.
• Must be able to lift 30 lbs.
• Must be a US Citizen. 
• Experience providing onsite technical support.
• 1-2 years of experience doing hardware updates.