Student Aide - Admissons Outreach

Admissions Outreach is the first point of contact for prospects, new students, and their families.  Student aides will work at the front desk of Admissions Outreach.  Student aides must be able to provide exceptional customer service in-person, via telephone, and through written/virtual communication. Additional duties include helping the office with special projects, recruiting events, and campus tours.

Schedule Information:  Will determine schedule based on student’s availability.  Must have availability to work during the following office hours:

Monday:  8am to 7pm

Tuesday:  8am to 7pm

Wednesday:  8am to 7pm

Thursday:  8am to 7pm

Friday:  8am to 4:30pm

Maximum hours per week:  20 hours

Duties of Position: 

Greeting prospects, new students, and their families 
Checking in appointments and walk-ins 
Answering incoming phone calls and making outgoing phone calls 
Helping prospects complete a Harper College application and submitting admissions documents 
Referring students to other departments for additional support 
Provide campus tours 
Assist with other recruitment duties and events as assigned 

Education Requirements: You must be a Harper student, enrolled in at least six credits during the fall and spring semesters and three credits during the summer semesters.

Experience Requirements: Prior customer service experience is preferred.  Foreign language skills are a plus (especially in Spanish, Ukrainian, and Russian).