Technical Services Representative

Position Title:

Technical Services Representative

Pay Rate: 

$82,500 - $124,000 (USCORE) 

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Category/Shift:

Salaried Full-Time 

Physical Location:

Omaha, NE

The Job You Will Perform: 

• Responsible for the resolution of significant technical, scientific, or engineering issues that affect the sales installation and utilization of organization products, and/or services.

• Coordinates appropriate course of action with senior technical leaders. The position is responsible for providing insights for development of customer Value Propositions that will create IP market advantage.

• Provide timely feedback on market, customer, and competitive activity influencing the market.

• Participates in development and has responsibility for delivery of financial solutions.

• Primarily handles large-sized accounts or selected customers with a complex product mix.

• Acts as a technical expert in troubleshooting the technical aspects of product sales, manufacturing, and development. 

• Activities involve visiting company manufacturing and customer facilities to identify and resolve technical product manufacturing issues and, in some organizations, the installation repair and preventative maintenance of equipment sales. 

• Serves as a resource for other internal departments and may be sought out by others for advice and solutions.

• Identifies and initiates problem resolution process improvement and serves as primary resource to company and customer operations. 

   

The Qualifications, Skills and Knowledge You Will Bring: 

• BS/BA in Related Field 

• 8+ years’ experience with packaging applications

• Maintenance or engineering education or completion of advanced trade certification training is a plus

• Experience in the corrugated box industry is a plus

  • Customer Focus

  • Problem Solving

  • Drive for Results                        

  • Action Oriented

  • Priority Setting