Digital Concierge Agent - MarBella Collection | Season 2027

Mar-Bella Collection is a hospitality group of five award-winning five-star luxury hotels, set in exceptional locations across Greece. The Collection includes MarBella, Nido – an adults-only member of Small Luxury Hotels of the World – and Avali, all located in Corfu, as well as Elix, set against a landscape of outstanding natural beauty in Karavostasi, Thesprotia. The newest addition, Cayo Exclusive Resort & Spa, brings the Collection to Elounda, Crete, set against the unique beauty of the Cretan coastline.

Ready to find your place with us?

For Season 2027, we are looking for a passionate Digital Concierge Agent to join the MarBella Collection team in Corfu.

The Role

As Digital Concierge Agent, you will work in the resort’s Back of House Support Center, managing guest communications and coordinating requests and service flows across departments.

A Day in the Job

Here’s what a typical day could look like:

• Serve as each guest’s personal concierge and main point of contact before, during and after their stay.
• Arrange restaurant and activity bookings tailored to each guest’s wishes.

• Coordinate special requests such as celebrations, allergies and dietary needs, and other tailor-made arrangements.
• Handle guest communications by email, phone, the MarBella app and WhatsApp, keeping our service standards consistent on every channel.
• Work with F&B, Housekeeping, Front Office and other departments to handle requests and resolve concerns quickly.
• Keep guest profiles up to date with preferences, special occasions, requests and feedback.
• Work with your manager and team to keep service running efficiently and guest satisfaction high.
• Anticipate guest needs and act before they have to ask.

Requirements

Is This You?

Essential qualifications:

• Previous experience in hospitality operations or guest service coordination.
• Fluency in Greek and English, with excellent written and verbal communication skills.
• Ability to work closely with other departments and support shared team goals.
• Strong organisational skills and attention to detail, with the ability to prioritise, multitask and stay calm under pressure.
• Confidence with technology and the ability to learn new digital tools and systems quickly.
• A strong guest focus, discipline and reliable follow-through on every request.
• A positive, proactive attitude, with a sense of ownership and a drive to keep improving.

Additional qualifications – a plus:

• A degree in Hospitality, Business Management, Communications or a related field.
• Previous experience in Front Office, Guest Relations, Concierge or a Contact Center.
• Experience with hotel systems such as a PMS (Opera), CRM, guest messaging or request tracking tools.

• Knowledge of additional languages, especially German, or French.

Benefits

What We Offer You

• Competitive remuneration package.
• Shared room accommodation provided.
• Daily meals within the hotel premises.
• Work uniform and cleaning service
• Ongoing training and professional development opportunities.
• Career development and internal progression opportunities within Mar-Bella Collection.
• The opportunity to further develop your skills within a five-star hospitality environment.
• The opportunity to build experience within an award-winning luxury hospitality group.
• A professional, supportive and team-oriented working environment.

At Mar-Bella Collection, we believe that exceptional hospitality starts with people who feel valued, supported and empowered to grow.

BELONG. Be Yourself, Grow Together.

Ready to grow with us? Join the MarBella Collection team in Corfu for Season 2027 and become part of the Mar-Bella Collection family.