CMS Manager

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The CMS Manager oversees day-to-day content operations across assigned business areas, ensuring digital content is implemented accurately, efficiently, and in line with business priorities. The role manages operational delivery across cross-functional partners and translates requirements into clear plans that balance deadlines, available capacity, technical requirements, and quality standards. A key part of the role is providing clear ownership and direction for CMS operations, particularly those delivered through WordPress.

The role combines team leadership with strong working knowledge of content management systems, especially WordPress, alongside operational workflows, quality assurance, and continuous improvement. The CMS Manager is expected to identify risks early, support the resolution of complex implementation issues, develop team capability, and improve the processes and tools used to manage content at scale.

Key Responsibilities

Operational Planning & Delivery

• Oversee delivery across assigned business areas, including CMS and WordPress activity, aligning execution with business priorities, deadlines, and quality expectations.

• Assess incoming demand against available capacity, prioritize work, and identify risks or dependencies that could affect delivery.

• Coordinate complex updates, launches, migrations, and recurring operational workflows within WordPress and other relevant systems, ensuring work progresses through the appropriate review and approval stages.

• Act as a key point of contact for partners across Editorial, SEO, Business Development, Revenue Operations, Compliance, Product, and Engineering, as relevant to assigned areas.

CMS/Wordpress Expertise

• Maintain strong practical knowledge of WordPress and related content management tools, templates, plugins, components, and workflows, providing guidance to the team where required.

• Oversee the effective use of WordPress across assigned business areas, ensuring agreed approaches, standards, and publishing practices are followed consistently.

• Support the team in troubleshooting complex CMS and WordPress implementation issues, identify root causes, and coordinate resolution with relevant technical partners.

• Identify recurring defects, manual tasks, and operational risks within CMS workflows, and recommend scalable improvements to tools, processes, and controls.

Team Leadership & Development

• Lead and support team members responsible for CMS operations, providing clear direction, coaching, feedback, and performance guidance.

• Develop team skills in CMS and WordPress usage, quality assurance, troubleshooting, operational judgement, and independent problem solving.

• Conduct regular check-ins and performance discussions, set clear expectations, and support individual development.

Syndication Management

• Own the CMS implementation and publishing workflow for syndicated content across external platforms.

• Ensure syndicated content meets platform specific formatting, building, and quality guidelines.

• Coordinate with the Operations team to maintain content continuity and manage daily and weekly content calendars.

• Monitor syndication quality and resolve publishing issues to ensure accurate and timely delivery.

Quality Assurance & Standards

• Ensure content and page implementations in WordPress and other relevant systems meet agreed standards for accuracy, structure, configuration, SEO requirements, monetisation elements, and applicable editorial and compliance guidelines.

• Maintain effective quality checks, analyze error patterns, and implement corrective actions to reduce defects and rework.

Reporting & Continuous Improvement

• Maintain operational reporting for assigned areas, including throughput, turnaround times, revisions, quality, and capacity.

• Use operational data and stakeholder feedback to identify bottlenecks, recurring issues, and opportunities to improve delivery.

• Share concise updates on progress, risks, and improvement opportunities with relevant leaders.

Skills & Experience

• 8 – 10 years of full-time experience 

• 2-3 years of experience in leading and managing a team

• Experience managing a team, including workload planning, coaching, performance feedback, and accountability for delivery and quality.

• Experience managing CMS operations, digital content implementation, content production, or digital operations in a high-volume environment, with responsibility for delivery through WordPress or a comparable platform.
• Strong practical knowledge of WordPress, including page components, templates, plugins, workflows, and configuration. Experience with AEM or another comparable content management system is beneficial.

• Ability to plan multiple workstreams, manage dependencies, and adjust priorities as business needs change.

• Strong stakeholder management and communication skills, including the ability to clarify requirements and constructively address infeasible requests.

• Demonstrated ability to lead the resolution of operational, WordPress, or wider CMS issues and identify practical, repeatable solutions.

• High attention to detail, sound organizational skills, and the ability to balance quality, timeliness, and changing priorities.

Perks:

• Day off on the 3rd Friday of every month (one long weekend each month)

• Monthly Wellness Reimbursement Program to promote health well-being

• Monthly Office Commutation Reimbursement Program

• Paid paternity and maternity leaves