Logistics Change Coordinator (m/f/d)

DocMorris stands for customer-centred, innovative services and a wide range of digital healthcare products. These range from quickly making appointments to see a doctor online on the TeleClinic telemedicine platform to pharmaceutical advice and the supply of prescription and over-the-counter medicines and healthcare products from Germany's best-known online pharmacy.

In addition, there is the marketplace with a broad complementary range of remedies and aids as well as products from the areas of nutrition, beauty and family. DocMorris thus provides its customers with easy access to comprehensive healthcare services in one place with just one click. In the Germany segment, the Swiss company DocMorris AG generated external sales of CHF 1,122.6 million in 2025 with 11 million active customers.

Make Change Happen on the Shop Floor

Are you the connector who bridges the gap between high-level strategy, IT systems, and daily warehouse operations? At Logistics Hub Heerlen, we are continuously evolving. As our Logistics Change Coordinator, you take full ownership of operational change projects and system transitions, making sure new ways of working don’t just stay on paper, but truly land and stick on the shop floor.

You will act as the crucial link between warehouse teams, project managers, and IT—solving bottlenecks before they arise, setting up standard frameworks, and driving sustainable performance. Additionally, you hold a key responsibility for compliance, safeguarding GDP guidelines with direct authority across our wholesale operations.

What You’ll Do

• Drive Implementation & Sub-Projects: Autonomously lead key change initiatives and sub-projects (such as WMS rollouts and process optimizations), managing a smooth and structured transition right onto the warehouse floor.
• Shape Standardized Processes: Design clear process frameworks, impactful training concepts, and standardized operating procedures (SOPs) that align strictly with GDP and high quality standards.
• Connect Stakeholders & Solve Roadblocks: Act as the strategic liaison between shop-floor colleagues, IT teams, and management. You spot operational friction early and independently dismantle structural hurdles.
• Track Impact with Real Data: Measure the success of change initiatives through concrete KPIs (such as process stability, adoption rates, and training progress) and deliver structured reporting to Logistics Management.
• Hands-on Shop Floor Enablement: Spend time directly in the logistics hub to empower, train, and guide operational staff, embedding new standards into daily habits.
• Safeguard Quality & Compliance: Oversee GDP compliance within your scope, holding directive authority across the wholesale domain to ensure strict adherence to regulatory standards.

What You Bring

• Education or Certifications: A Bachelor’s degree in Logistics, Business Administration, Industrial Engineering, or a related field. Alternatively, recognized certifications in Change or Project Management (e.g., Prosci, PMP, PRINCE2, Kotter).
• Operational Track Record: Several years of experience within a logistics or operational environment, with proven success leading sub-projects (e.g., system migrations, operational reorganizations).
• Process & Conceptual Skills: Methodical strength in translating complex workflows into easy-to-follow SOPs, frameworks, and engaging training materials.
• People & Stakeholder Savvy: Strong communication skills and natural assertiveness, with the ability to build trust across all levels—from frontline warehouse operators to IT specialists and senior management.
• Analytical Mindset: Comfortable defining, tracking, and interpreting operational KPIs and change metrics to guide decision-making.
• Regulatory Understanding: Solid knowledge of GDP guidelines and quality assurance, with the ability to translate regulations into pragmatic warehouse routines.
• Languages: Business fluency in both German and English (spoken and written).

What We Offer

• Attractive Compensation: A monthly gross salary between €3,973 and €4,993, based on your background and expertise.
• Real Ownership & Impact: High autonomy to lead sub-projects end-to-end, with direct influence on modernizing our logistics hub.
• Dynamic, Forward-Thinking Environment: A workplace that embraces continuous improvement, modern WMS solutions, and lean logistics.
• Professional Growth: Room to expand your change management and operational leadership capabilities within an international logistics network.

Our Benefits

• Company pension scheme with attractive employer contributions

• 30 days of holiday

• Opportunity to participate in the employee participation program (stock options)

• Commuting cost reimbursement

• Training opportunities and regular development meetings

• Access to eLearning platforms such as LinkedIn Learning

• Shopping discounts through Corporate Benefits

• Great employee events and annual company celebrations

• Feel good working environment with air-conditioned, bright offices and ergonomically equipped workstations with modern technical equipment

• Flexible working hours and home office options

At our locations in Heerlen and Aachen, either a German or Dutch employment contract may apply. We will inform you during the selection process about the type of contract and the associated benefits.