Audio & Production Specialist, Creative and Media Services

About the Team 

Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team is a nimble group in Enterprise Services and Public Affairs that covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the Enterprise Services and Public Affairs team across the world.  

This is a high energy, hardworking and affable team that values colleagues who can anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment and thoughtful work product. We always bring a client service attitude to our work and always strive to be energetic and maintain a good sense of humor. 

Job Summary

Citi's Creative and Media Services team is looking for an accomplished editor and versatile production specialist to help shape the firm's growing audio offering and support high-priority communications across formats. This role will have primary editorial and production responsibility for Citi Audio, working with communicators and senior leaders to develop, record and produce compelling audio-driven content and original programming. The role will also bring deep audio expertise to live and internal events, support music and content licensing requirements for new activations, and provide hands-on production capabilities across the team’s studio operations. The ideal candidate combines strong editorial judgment and storytelling instincts with professional technical production skills, disciplined project management and a commitment to consistently high-quality standards, operating as both a creative partner and a dependable practitioner, able to move from concept to production to publishing.

Responsibilities

• Serve as a lead editor and, as needed, produce select content for Citi Audio, in partnership with Global Communications colleagues and relevant business stakeholders.
• Develop, record, edit and deliver executive audio content, including interviews, briefings, conversations and other original segments.
• Partner with communicators to translate business and leadership priorities into distinctive audio concepts, episode structures, interview approaches and scripts that are clear, engaging and appropriate for internal audiences.
• Prepare executives and other participants for recording sessions, including content development, briefing, run-of-show planning, microphone technique and on-site or remote session management.
• Own hands-on audio production from recording through final delivery, including studio and field setup, editing, sound design, mixing, mastering, quality control, and publishing.
• Establish and maintain editorial and production standards for recurring audio programming.
• Provide audio leadership for live, hybrid and internal events, partnering with event, venue and technical teams on sound requirements, show execution and troubleshooting.
• Select, curate and, where appropriate, produce playlists and other music-based experiences that reinforce the tone, audience and objectives of firm events while meeting brand, cultural and licensing considerations.
• Evaluate audio tools, libraries, platforms and vendors, recommending solutions that balance creative quality, user experience, scalability, security, accessibility and cost.
• Provide flexible production support across the department, including teleprompter operation, camera and lighting setup, video capture, still photography, media management and other on-site production needs.
• Collaborate with video, design, digital, editorial, event and infrastructure colleagues to develop integrated content packages and ensure consistent execution across channels.
• Manage multiple productions and event workstreams simultaneously, communicating clearly on schedules, dependencies, approvals, risks and delivery status.
• Stay current on audio storytelling, production techniques, audience behavior and emerging technologies, identifying practical opportunities to strengthen content quality and colleague engagement.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. 

Qualifications

• Bachelor's degree in Communications, Media Production, Visual Arts, or a similar field.
• Experience in a top-tier studio, remote & post-production video/film company, or agency environment.
• Highly organized and resourceful project manager with a demonstrated ability to multi-task effectively across concurrent productions.
• End-to-end video production knowledge from creative development through post-production.
• Experience with the Adobe Creative Suite.
• Expert knowledge of PC/MAC platforms, including Microsoft Office Suite.
• Experience and an active interest in AI and LLM platforms.
• Experience and/or familiarity with various studio technical roles (camera, audio, teleprompter, etc.), video editing, or assistant editing (digitizing, video editing project management).
• Ability to manage field productions, conduct interviews, and b-roll shoots in the field and in-studio a plus.
• Established relationships or demonstrated experience working with production companies, freelancers, and creative professionals.
• Great people skills, including the ability to effectively communicate with and influence business partners who are not as well versed in video/event production on project-related concepts and logistics.
• Operates efficiently in a very fast-paced and deadline-driven environment.
• Creative, resourceful, and strategic thinker.
• Excellent daily growth & impact mindset supporting goals of the department and the wider organization.
• Integrity, maturity, dependability, and a positive professional attitude.
• A team player who will implement initiatives effectively and motivate others to carry out their work.
• Excellent organizational and project management skills.
• Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization.

Critical Competencies

• Audio Editorial Strategy and Story Development 

• Executive Recording and Interview Production 

• Studio, Field and Remote Audio Production 

• Audio Editing, Mixing, Mastering and Quality Control 

• Live Event Sound Support and Troubleshooting 

• Music Curation and Playlist Development 

• Music and Content Licensing Coordination 

• Teleprompter, Video Capture and Photography Operations 

• Cross-Functional Collaboration and Stakeholder Management 

• Project Management, Prioritization and Vendor Coordination 

• Editorial Judgment, Discretion and Risk Awareness 

• Clear Oral and Written Communication 

Citi Location

This is a hybrid (3 days/week) role based in New York, NY.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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