System Reliability Technician I

WHO WE'RE LOOKING FOR 

The System Reliability Technician I is essential to keeping the Bikeshare program running smooth primarily by ensuring the system’s bicycles are properly balanced throughout the network and e-bikes are kept charged to maximize system usability. Provide simple repairs in the field to bicycles and stations when possible and remove defective equipment to be repaired in the workshop. Evaluate the condition of assets and update their status, submit service requests for repairs or maintenance when needed, and engage with customers to offer friendly assistance. Provide support for special events throughout the community, including nights, weekends, and holidays. This position is responsible for maintaining a safe, inclusive, and fun environment that ensures Bikeshare is an enjoyable place to work for everyone.

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.  

• Operate a non-revenue van, or other non-revenue vehicle, to move bicycles around the community based on the demand, charging and swapping batteries on e-bikes, and cleaning stations/bicycles (power washing, removing stickers, cleaning graffiti, etc.).
• Maintain and clean the battery charging locations, non-revenue vehicles, warehouse spaces, and other storage areas at the main facility to ensure the safety of the team and proper care of the program assets.
• Provide support for special events during a wide variety of hours and days that may involve shifting regular work hours.
• Support System Reliability Technician IIs and IIIs during complex operations or projects where support is needed such as station installations, branding of assets, system testing, or other support duties as assigned.
• Maintain Bikeshare facilities to a high standard of cleanliness, requiring disposal of debris and power washing areas around the stations and docks.
• Must operate in conditions using PPE (Personal Protective Equipment) in a Bio-Hazard environment.
• Always maintain a safe working environment.
• Take initiative to resolve problems and/or present solutions with minimal instructions from management.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported. 
• Perform other position related duties as required and/or assigned

WHAT YOU BRING 

• High school diploma or GED.
• Two (2) years of experience with bicycle repair and use preferred.
• Must have a valid driver’s license for the past three years, Class B CDL preferred, and be able to complete a driver safety course provided by CapMetro within the first 90 days.
• Disqualifiers for this position will be determined in accordance with CapMetro’s background check and MVR policy. Incumbent may be subject to drug and alcohol testing in accordance with CapMetro policies and applicable law in the event of reasonable suspicion or an accident.
• Ability to pass an agility test and physical exam.

Knowledge, Skills, and Physical Abilities

• Knowledge of bicycle and e-bike components, battery systems, and charging procedures preferred.
• Knowledge of traffic laws, regulations, and safe driving practices for operating non-revenue vehicles.
• Ability to work well independently and in a team environment.
• Ability to communicate effectively with peers, management, and patrons.
   

WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed in an office and outside environment with exposure to inclement weather and adverse weather conditions. This position works with multiple project timelines and is responsible for performing work of a complex nature.

Incumbent must have the ability to stand, walk, bend, stoop, balance, crawl, reach and travel 90% throughout the workday and be able to safely climb up and down an 8 ft ladder. This position will need to have the ability to work varying shifts, days, nights, weekends, holidays, and rotating shifts, to meet the department’s needs. Must be able to safely operate a motor vehicle. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 80 lbs. with assistance, perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. This position may require work beyond a normal forty-hour weekly schedule. Regular and predictable attendance at assigned work location is an essential function.

Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.

Mobility Status:
As an Onsite position, the incumbent’s primary workplace is a CapMetro facility or field location. Expected to work in the office or field location 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions.

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY
CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.