ASSISTANT PRINT LEAD | MON-FRI

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Job Position: Assistant Lead-Print Room

Reports to:          Shift Manager (with direction from the Shift Lead)

Department: Print

Classification: Overtime Eligible

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PCI Group is the leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must.  

Job Summary:

Under the direction of the Shift Manager and Shift Lead, the Assistant Lead - Print Room supports Print Teams to meet departmental goals. The Assistant Lead's primary role is to assist the Print Operators, troubleshoot machine issues, and ensure continuous workflow. This position acts as a backup for the Shift Lead in their absence, operating presses and folders as necessary.

Key Responsibilities::

• Assist the Shift Lead with daily responsibilities and operational tasks.
• Provide coverage for the Shift Lead during breaks and absences.
• Serve as a floater across teams to address job or equipment issues.
• Ensure Print teams adhere to Standard Work Practices and operational procedures.
• Fill in for Print Operators as needed to maintain production efficiency.
• Lead Print Teams and escalate personnel or operational issues (attendance, disciplinary matters, or process deviations) to management.
• Promote and contribute to Continuous Improvement initiatives within the Print department.
• Oversee daily department operations and assist with routine tasks.
• Maintain compliance with all security protocols and regulatory requirements.
• Operate and maintain Folding equipment, Canon, Screen printing machines, or similar high-volume/high-speed printing equipment.
• Utilize computer systems to manage workflows, interpret job tickets, and ensure detailed quality checks.
• Foster a positive and team-oriented work environment.

Required Skills and Qualifications:

• Proven ability to operate and troubleshoot high-volume printing and folding equipment.
• Strong problem-solving skills with attention to detail.
• Ability to lead, motivate, and guide team members.
• Proficient computer skills and understanding of production workflows.
• Effective communication and interpersonal skills.
• Commitment to maintaining a secure, compliant, and efficient work environment.

Education/Experience: 

• High School Diploma or equivalent required; vocational or technical certification preferred.
• Minimum of 2 years of experience in a transactional mail or print production environment.
• Comprehensive knowledge of print production, folding equipment, and job ticket systems.
• Proficiency in reading and writing English.

Physical Demands:

• Ability to lift and move boxes and trays of mail weighing up to 30 lbs.
• Capacity to handle heavy rolls and materials as necessary.
• Ability to stand for extended periods and perform repetitive bending or lifting.

Note: This job description reflects the key responsibilities and qualifications for the Assistant Lead - Print Room role. Duties may evolve based on business needs and technological advancements.