IT Systems Engineer III

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Job Summary

The School of Dentistry seeks a qualified candidate for the position of Systems Engineer III. Responsible for the administration, security, maintenance, and modernization of ULSD's infrastructure platforms, including Nutanix HCI, Citrix, Windows and Linux servers, Active Directory, virtualization, and related technologies. The Systems Engineer collaborates with internal and external partners to ensure secure, reliable, and highly available technology services while participating in infrastructure projects, vulnerability remediation, disaster recovery planning, automation, and ongoing platform improvements.

The position contributes to the planning, development, implementation, and continuous improvement of infrastructure services supporting the School's academic, clinical, research, and administrative operations. The Systems Engineer participates in technology planning, budget development, vendor coordination, and technical documentation efforts while helping advance ULSD's technology strategy and long-term operational objectives.

Essential Duties and Responsibilities

• Infrastructure Operations: Administer and support ULSD infrastructure platforms, including Nutanix AHV, Windows Server, Linux Server, storage, virtualization, and supporting technologies.
• Infrastructure Lifecycle & Maintenance: Manage the ongoing lifecycle of infrastructure platforms, including patching, upgrades, firmware management, hardware compatibility, vulnerability remediation, and platform modernization to ensure secure, reliable, and supported operations.
• Monitoring & Performance Management: Monitor infrastructure health, availability, capacity, and performance across virtualization, server, storage, and supporting technology platforms. Identify trends and proactively address issues before they impact operations.
• Linux Administration: Administer and maintain Linux server platforms, including installation, configuration, patching, security hardening, monitoring, performance optimization, troubleshooting, and lifecycle management.
• Citrix Management: Administer and support the Citrix environment in conjunction with the managed service provider, including Machine Creation Services (MCS), golden images, related infrastructure servers, upgrades, troubleshooting, and escalation activities.
• Backup & Recovery: Monitor backup operations, coordinate restoration testing, maintain recovery documentation, and participate in disaster recovery and business continuity planning activities.
• Certificate Management: Administer and maintain server and platform certificates.
• Infrastructure Security & Vulnerability Management: Implement approved security configurations, monitor vulnerability scanning results, assess and prioritize remediation activities, maintain platform access controls, support infrastructure audits, and collaborate with University Information Security on risk mitigation efforts, compliance requirements, and security initiatives.
• Licensing & Vendor Coordination: Participate in infrastructure licensing reviews, vendor coordination, support contract administration, technology evaluations, and renewal planning activities for supported platforms and services.
• Palo Alto Management: Administer and maintain Palo Alto VM-Series firewalls in coordination with university networking and security teams.
• Active Directory & Group Policy Administration: Manage Active Directory, Group Policy, identity-related services, and infrastructure access controls supporting ULSD technology platforms.
• Thin Client Support: Administer and support iGel OS and associated management platforms in coordination with the desktop support team.
• Automation & Scripting: Develop and maintain automation, scripting, and operational workflows that improve infrastructure management, monitoring, configuration consistency, reporting, and operational efficiency.
• Project Participation: Lead or participate in infrastructure projects, upgrades, migrations, and service improvements supporting departmental and institutional objectives.
• Technology Planning: Contribute to the development and implementation of ULSD's technology vision and infrastructure strategy.
• Budget & Planning Support: Provide technical input for budget planning, infrastructure lifecycle decisions, technology evaluations, and future-state planning activities.
• Documentation & Knowledge Management: Maintain and expand technical documentation, architecture diagrams, recovery procedures, operational standards, and the departmental knowledge base.
• Training & Knowledge Transfer: Conduct occasional training sessions and knowledge-sharing activities for staff, faculty, students, and departmental personnel.
• Cross-Team Support: Provide supplemental assistance and collaboration with other Dental Informatics teams as operational needs require.

Preferred Qualifications

• Experience administering Citrix Virtual Apps and Desktops, including Machine Creation Services (MCS) and image management.
• Experience administering Windows Server environments.
• Experience administering enterprise Linux server environments, including deployment, configuration, patching, security hardening, monitoring, troubleshooting, automation, and performance optimization.
• Experience with Nutanix AHV or comparable hyperconverged infrastructure and virtualization platforms.
• Experience with vulnerability management processes, security scanning platforms, remediation planning, and risk-based prioritization of infrastructure vulnerabilities.
• Strong understanding of infrastructure security principles, access control management, and security best practices.
• Experience administering Palo Alto Networks firewalls and security platforms.
• Experience with PowerShell, Bash, Python, or other infrastructure automation technologies.
• Working knowledge of thin-client operating systems and centralized management platforms, preferably iGel OS.
• Experience supporting infrastructure within healthcare, academic, research, or other regulated environments.

Target Compensation Maximum:

Target Compensation Minimum:

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.