Hotel Housekeeping - House Person

Description of the Position:

The House Person is responsible for cleaning of all public and back of house areas of the hotel, and stocking the Guest Room Attendant carts and supply areas.  This Team Member will ensure a clean hotel for our guests by performing a multitude of heavy duty tasks that may extend beyond the normal cleaning tasks.  Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job.  Team Member will work under immediate supervision.  This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. 

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission, and Vision Statement as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.  Greet guests in a courteous and caring manner using personalized service.
• Responds promptly to all guest requests in a professional manner.
• Responsible for maintenance and operation of cleaning equipment.  Conducts preventive maintenance checks on all cleaning equipment to identify problems and needed repairs.
• Utilize power equipment to accomplish cleaning assignments, when necessary.
• Adhere to all OSHA safety requirements and company safety policies.
• Transport all linens and supplies to all storage areas on all floors.
• Stock and replenish Guest Room Attendant carts.
• Ensure all assigned guest areas are stocked with necessary supplies.
• Report any maintenance deficiencies, hazardous conditions and broken equipment to supervisor or manager.
• Maintain knowledge of proper chemical usage and the handling of bio-hazardous material.
• Maintain confidentiality of guest information and hotel data.
• May be asked to clean guest rooms including such tasks as making the beds, vacuuming, emptying trash, and cleaning and dusting all surfaces including furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges and thresholds upon management’s request.
• May be asked to clean under bed skirts, desk, tables, and behind night stands upon request by management. 
• May be asked to replenish all guest amenities and information folders.  Check and report all missing items such as clocks, ice buckets, hair dryers, and hangers upon management’s request. 
• May be asked to clean bathrooms by scrubbing bathtubs, shower walls and doors, toilets, basins, and tile floors. Replenish all amenities such as soaps and tissues. Place clean bathmats on tubs and/or shower doors. Place clean towels on towel racks upon management’s request.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Required Qualifications:

• One year of heavy duty cleaning or House Person experience.
• Ability to operate heavy machinery and power equipment.
• Ability to work at heights up to 40 feet.
• Knowledge of cleaning of equipment, supplies, and chemicals.
• Ability to speak and understand the English language.
• Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. 
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Ability to work with mathematical concepts.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Preferred Qualifications:

• High school diploma or GED equivalent.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. 

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move 20 pounds and occasionally lift and/or move up to 40 pounds.

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job.  You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.