Stewarding - Steward

Description of the Position:

Responsible for ensuring all china and glassware is cleaned efficiently and promptly providing all facets of the dining venue available stock of silver and dish ware on a continual basis.  Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job.  Team Member will work under immediate supervision.  This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. 

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision Statement as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Ensures compliance to standards set by management in scraping, racking, stacking, and washing of, dishware, glassware, silverware, and all cooking pots, pans and utensils.
• Responsible for keeping work area clean and sanitary, remove all trash.
• Assists in maintaining standards of health, safety, and sanitation.
• Clean and stocks supplies, such as plates, silverware, pots, pans and other utensils
• Must be able to clean and sanitize all kitchen equipment in a safe manner.
• Clean all hoods, stoves, countertops, and display cases.
• Participates as a team member with Food Servers, Utilities, Cooks, Supervisors and any pertinent Company Team Members in producing a smoothly and efficiently run operation that meets the highest standards of Customer Services.
• Other duties as assigned by Steward Supervisor.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Required Qualifications:

• Ability to speak and understand the English language.
• Ability to read and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to apply commonsense understanding to interpret and carry an extensive variety of instructions in written, oral and/or diagram. 
• Ability to define problems, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Must use good judgment when providing information to our guests.
• Must display the ability to maintain positive guest relations at all times.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Preferred Qualifications:

• High School diploma or GED equivalent.
• Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, phones, and or email.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. 

• Team Member is required to wear black nonslip shoes and safety clear goggles at all times while on duty.
• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move 50 pounds and occasionally lift and/or move up to 100 pounds.

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job.  You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.