Senior Customer Program Manager – AI Platform

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, and Tier-1 partners. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What You’ll Be Doing:

• Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.

• Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

• Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

• Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

• Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

• Provide ongoing post-deployment sustaining support, serving as case manager for high-priority concerns

• Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

• Define the strategy and execution plans for successfully integrating complex AI model tech stacks in customer environments, from evaluation/proof-of-concept to design, development, qualification, and validation to production launch

What We Need to See:

• Bachelor’s or master’s degree in computer science, Engineering, or a related field, or equivalent experience.

• 12+ years of program/project management experience in Cloud providers, Automotive, Robotics or Physical AI industries

• Strong technical background in hardware and/or software product development with experience working closely with cloud and AI solution providers

• Experience driving AI Systems Orchestration.  Aligning engineering teams to scale large generative architectures while managing massive compute resources, infrastructure bottlenecks, and model release timelines

• Consistent track record of leading complex, global programs through full development lifecycles into deployment and production

• Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.

• Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.

• Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.

• Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments

Ways to Stand Out from the Crowd:

• Experience working with Synthetic data generation pipelines and/or World Foundation Models

• Experience managing data Lifecycle Management: Overseeing large-scale data curation pipelines, defining automated quality metrics for training data, and mitigating legal, privacy, and bias risks

• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.

• Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.

With competitive salaries and a generous benefits package, we are widely considered to be one of the world’s most desirable employers! We have some of the most forward-thinking and hardworking people in the world working for us and, due to outstanding growth, our best-in-class engineering teams are rapidly growing. If you're a creative and autonomous person with a real passion for technology, we want to hear from you.

You will also be eligible for equity and benefits.

This posting is for an existing vacancy. 

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