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Volunteers of America NCNN, Inc.

The Village at Sage Street & HiWay 40 - Maintenance Supervisor

300 Sage Street, Reno, NV 89512

On-site · Full-time · $62k–$73k (as posted)

First seen by offpeak October 27, 2026

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Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

 

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

 

PROGRAM AND LOCATION: VOA, a Certified Great Place to Work, is recruiting for a full-time Maintenance Supervisor for The Village on Sage Street and HiWay 40 properties in Reno, Nevada. The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low-income housing option. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

POSITION SUMMARY:

The Maintenance Supervisor is responsible for assuring quality, building maintenance, and repair, in a safe, non-judgmental manner to all residents. Duties are performed professionally and compassionately supporting the safety and the integrity of all residents as it relates to the housing site objectives. Work is also performed in a cost effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

Responsible for overseeing preventive maintenance of building heating/air conditioning units, maintenance of interior/exterior common areas, renovating apartments for new residents, repairing apartment deficiencies as they occur, and general inspection of building perimeter and facility grounds, and parking areas. Evaluates competing maintenance needs and determines staffing, resource allocation and response priorities based on safety, operational impact, cost and organizational needs.

  • Supervise the maintenance and repair, as needed, of the interior and exterior of the building to meet all county codes and to ensure all equipment is kept in safe working order.
  • Direct all plumbing and electrical services, i.e., electrical fixtures, lighting, toilets, sinks, drains, equipment, tools, etc. to be in good working order for apartments and common areas, i.e. restrooms, laundry facilities, recreation rooms, kitchens, etc.
  • Ensure required inspections of heating/cooling systems and smoke detectors are conducted on a regular basis.
  • Select, purchase and pick up repair materials as needed.
  • Responsible for inventory control and utilization of maintenance equipment and supplies.
  • Manage and maintain accurate records regarding preventive maintenance, service request, apartment make-ready and periodic inspections.
  • Ensure adequate lighting for interior and exterior of property.
  • Make recommendations to the Community Services Administrator on necessary maintenance repairs, preventive maintenance and property improvements.
  • Develops and oversees preventative-maintenance programs. Evaluates equipment performance, work-order trends, and recurring failures to improve reliability and reduce costs.  Schedule maintenance on all equipment based on the manufacturer’s recommendations.
  • Manage and maintain the SDS manuel.

    • Responsible for all areas of daily communication with administration and to stay in compliance with company policies.

  • Document and report all resident concerns and/or infractions that can impact the residence security.
  • Complete all incident reports and logs as required.
  • Secure approval for exceptions to standard policy.
  • Communicate with on-site program staff and external county/state/city program representatives as required.
  • Direct available resources as required.
  • Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

    • Responsible for the assistance of training and development of new staff.

  • Supervises maintenance employees; assigns and evaluates work, establishes performance expectations, provides coaching and addresses performance and conduct concerns.
  • Training of new employees to assure quality work outcomes.
  • Identify appropriate ongoing training for both new and existing staff and report needs to management.
  • Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for residents and all personnel.

    • Responsible for self-development.

  • Continually learn and enhance technical and interpersonal
  • Attend staff meetings/assigned training seminars and complete required certifications.

    • Qualifications

    EQUIVALENT EDUCATION AND EXPERIENCE:

    Five years of progressively responsible experience in facilities or building maintenance, including at least two years of supervising maintenance employees and coordinating maintenance operations. This position requires demonstrated ability to perform plumbing, electrical, and basic carpentry skills. Experience developing preventive maintenance schedules, prioritizing work orders, allocating staff and resources, overseeing contractors, and managing maintenance expenditures.  Demonstrated ability to evaluate operational risks, resolve competing priorities, and make independent decisions within established authority.  It also requires the ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to vulnerable populations, minorities, veterans, homeless populations, and people with disabilities. Must have organizational skills, have the flexibility to work irregular hours, and have the willingness to function as a team member. Computer skills are required. Valid Nevada driver's license and ability to meet the organization’s insurance carrier guidelines are required. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.

    SPECIFIC SKILLS REQUIRED:

    Must have general building maintenance skills, i.e., building layout, material, and equipment.

    Must have an understanding of HVAC, plumbing, general carpentry, and the ability to identify / understand structural / mechanical / electrical systems.

    Knowledge of finishes, fixtures, and furnishings.

    Ability to perform routine / preventive maintenance skills, as well as the ability to follow documented instruction / guidelines, understand inspections / scheduling, and the ability to identify replacement/repair needs beyond normal maintenance.

    Be able to safely operate/ care for hand tools, power tools, electrical test equipment, gauges, meters, and other measuring devices, and other diagnostic test equipment.

    Must have vocational literacy, able to create and understand daily work reports and inventory information and requisitions.

    Must have general analytical and mathematics skills to perform simple calculations for estimated cost of simple projects or providing services including labor, materials and equipment.

     

    PHYSICAL REQUIREMENTS:

     

    Ability to sit, stand, walk, bend, and stoop throughout the workday

    Ability to lift and move over 50 pounds

    Physically able to safely maneuver weight distribution of maintenance supplies

    Ability to travel between locations as needed

    Ability to climb extension ladders to access roof and windows for necessary repairs

    Regularly climb stairs

    Pay Range

    USD $62,400.00 - USD $72,800.00 /Yr.