Medical Interpreter

Provide in person and over-the-phone interpretation services for providers, patients, and caregivers to ensure patients understand medical terminology, treatment plans and instructions in compliance with policy standards.

Job Responsibilities:

• Interpret critical medical information for providers, patients, and caregivers, both in person and over the phone.
• Facilitate communication and comprehension of essential information between providers and LEP/ NEP patients and parents during inpatient and outpatient visits (e.g., informed consent, medical interview, health care instructions).
• Interpret telephone conferences between caregivers and providers.
• Notify supervisor of potential or actual communication problems regarding LEP/NEP patients and staff.
• Guide Limited-English Proficient (LEP) patients and families to appropriate hospital resources.
• Collaborate with other interpreters to ensure coverage of interpreting assignments; participate in on-call rotation as assigned.
• Consistently meet job expectations, adhere to policies, and deliver quality work while applying. St. Jude values and principles. Managers evaluate employee performance throughout the year—specifically through the spring and fall Check In milestones and the Annual Performance Review. All employees are encouraged to actively participate in these performance management processes.

Minimum Education and/or Training:

• High school diploma/ GED; Bachelor's degree preferred.

Minimum Experience:

• Three months or 480 hours of documented medical interpreting experience.

Licensure, Registration and/or Certification Required by Law:

• None.

Licensure, Registration and/or Certification Required by SJCRH Only:

• Certified Healthcare Interpreter (CCHI) issued by the Certification Commission for Healthcare Interpreters (OR) Certified Medical Interpreter (NBCMI) issued by the National Board of Certification for Medical Interpreters within 12 months of hire required.

Special Skills, Knowledge and Abilities:

• Ability to understand and adapt to changing priorities. Skills in structured problem-solving and openness to learning new approaches to execution.
• Is able to apply knowledge/skills within own area to deliver tasks with limited guidance
• Addresses problems in a structured, logical approach. Asks for guidance and tries out new ideas when changes in approach are required. Adapts quickly and positively; learns from mistakes.
• Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes.
• Questions, clarifies, and provides explanations as needed. Checks documents and reports for clarity and accuracy. Seeks and provides information within and outside team in a timely manner.
• Skills in planning, prioritizing, and organizing work well. Ability to deliver under tight timelines with focus on quality and efficiency.
• Plans around multiple tasks and priorities well within own work. Is able to cope with unexpected changes in routine and delivers planned outcomes on time. Escalates issues/problems and seeks support in a timely manner.
• Skills in understanding, prioritizing and addressing needs of patients, families, and institutional teams with a focus on efficient, responsive and high-quality outcomes. Ability to engage effectively, solve problems and remain calm under pressure to improve the overall patient experience.
• Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance
• Seeks to understand patient and family needs and requirements of institutional teams by asking clarifying questions. Addresses routine patient/ stakeholder requests effectively and seeks guidance, as needed for quick resolution of more complex issues.
• Skills in comprehension, translation, and interpretation of medical/ clinical information; ability to provide medical interpretation support and support to patients and families.
• Leverages skills in comprehension and interpretation of medical/ clinical information to communicate with patients with higher fluency. Anticipates and understands patient needs and context to adapt approaches and present cultural context to physicians/ staff. Actively works to expand language base, build greater comfort with interpretation support, and strengthen rapport with patients and clinicians based on understanding of institutional and regulatory nuances.

Compensation

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St. Jude is an Equal Opportunity Employer

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