Bilingual Mandarin Project Coordinator

Role Summary

• Responsibilities: You will be responsible for a variety of administrative, coordination and scientific tasks related to client projects, as well as working on company and team initiatives
• Salary: From RMB 13,000 per month. However we may be able to offer a higher starting salary for candidates with postgraduate qualifications
• Benefits: Hybrid working options, generous holiday allowance, flexible working hours, comprehensive travel insurance, supplementary health insurance scheme, full funding for external training time off in lieu for any business trips outside working hours and more
• Role Type: Full-time, permanent
• Start Date: We are currently recruiting for start dates from Q1 2027 and onwards
• Location: Our new recruit will be based in our Shanghai office

About the Role

Following the exciting development of the launch of our new Shanghai office, we are seeking a full-time Project Coordinator with exceptional English and Mandarin language skills to support our team on a wide range of administrative, project coordination and scientific tasks. This role is therefore varied and, in a typical week, your time will be divided across both internal projects that contribute to the successful operation of our China team, as well as multiple scientific projects in the healthcare sector that will span several different disease areas.

You will play a key role in the smooth running of the team’s operation. You will be responsible for supporting the implementation of the latest operational and administrative processes, as well as identifying and suggesting process improvements and changes to current ways of working to enhance quality and efficiency within the team and, where appropriate, the wider company. You will also be the go-to person for team resources and will be responsible for keeping these up-to-date. You will work alongside experienced team members who will provide training on the technical aspects of project delivery and, as a result, you will gain a thorough understanding of how to conduct various projects across our different service offerings.

A strong component of the role involves providing support across project teams and you will be responsible for a range of administrative tasks which may include:

• Formatting, consistency and general quality control review of scientific documents, including reimbursement submissions, reports, slide sets, manuscripts, abstracts and posters
• Assisting Project Managers with client and healthcare professional communication on multi-component projects, and the production of progress reports and summaries that enhance the level of customer service delivered
• Coordinating logistics and providing project support for both in-person and virtual events and meetings, for example congresses, symposiums and advisory boards
• Day-to-day co-ordination of the project team and monitoring of project timelines, in collaboration with the project manager
• Scheduling meetings, recording minutes and coordinating their distribution
• Assisting the team with the development of planning tools to optimise the productivity of the team and cross-collaboration between the team and other teams
• Supporting the accurate referencing of scientific materials, including preparing reference packs
• Screening records for relevance to research questions and extracting data from relevant publications
• Liaising with our Creative team on the development of figures and other visuals to be included in reports
• Supporting the development of client proposals and tracking those sent and responded to
• Management of project compliance, which includes completing compliance training, preparation of project compliance documentation, liaising with client compliance teams and acting as the internal point of contact for all compliance-related queries
• Liaising with external suppliers, including translation agencies, as well as digital and marketing agencies and other consultancies, to ensure smooth delivery of projects
• Ownership of tasks in our project management system to support the correct budgeting and invoicing of projects
• Supporting Analysts and Medical Writers with the write up of methods and results of projects into engaging reports and slide sets
• Reformatting of scientific documents to ensure adherence to client requirements and/or relevant submission guidelines
• Helping project teams to keep abreast of the latest potentially relevant sources of information and industry guidelines to inform their project work, and keeping all team resources up to date
• Organising team monthly meetings and other internal activities

Career Profile

We offer many opportunities for personal and professional development at Costello Medical. Please click below to read first hand accounts from our colleagues about their time with the company: https://www.costellomedical.com/careers/working-at-costello-medical/

A Day in the Life of a Project Coordinator

To learn more about a typical day for a Project Coordinator at Costello Medical, please click here: https://www.costellomedical.com/day-in-the-life/pr...

Requirements

About You

The ideal candidate will be proactive, innovative and eager to take on new challenges and responsibilities with an ambition to develop in the role. You will receive close training and mentorship from experienced colleagues, so no prior industry experience is required.

This role will suit those who have excellent attention-to-detail and organisational skills, a talent for communication and a passion for improving healthcare outcomes.

Essential requirements for the role are:

• Local graduates from 985 or 211 universities with CET-6 or TOEFL/IELTS test results are preferred. An undergraduate degree level qualification in a scientific discipline (minimum second upper honours) if you are a foreign graduate. Candidates will need to have a life science background such as biology, chemistry, pharmacy, biomedical sciences and medicine. Postgraduate qualifications would be an advantage, but they are not a requirement for the role.
• An exceptional written and spoken fluency in Mandarin (equivalent to native Mandarin language skills) and excellent written and spoken fluency in English in order to deliver client work across Asia, with a focus on China
• A flair for, and attention to, detail
• Effective verbal communication skills, which you will use when working with colleagues and clients
• The ability to tailor your communication style to a variety of audiences, including healthcare professionals, patient groups, suppliers, clients, non-scientific colleagues and governmental bodies
• Being self-motivated and enthusiastic, with a genuine interest in healthcare and an eagerness to learn about new areas of science
• Excellent organisational skills and a passion for maintaining high levels of organisation across tasks and processes
• The ability to respond to conflicting deadlines, work independently and self-manage your time
• The self-awareness to reflect on your own performance, alongside a willingness to take ownership of your work and the development of your career
• A commitment to delivering excellent customer service
• A desire and aptitude for collaborative working across project teams, where you share knowledge with others in your team to promote the attainment of a common objective, and work together to overcome obstacles to success
• A “can do” approach, and the initiative, positivity and creativity required to continually improve the service we offer
• Embodying Costello Medical’s values, which includes being committed to delivering quality work, championing innovation in healthcare, acting with integrity and supporting your colleagues as they would support you
• Good knowledge of Microsoft Office

Benefits

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our mission is to be a community of the very best people, building trusted partnerships across the healthcare sector by delivering an exceptional service. Our vision is to be a leading global partner consistently striving for meaningful and outstanding contributions that improve people’s health and lives.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for five consecutive years.

On 27th May 2022 Costello Medical received its certification as a B Corporation. We are really proud of this achievement as it demonstrates that Costello Medical is meeting the highest standards of verified social and environmental performance. We underwent a rigorous assessment that covered the whole of our business including employee benefits, charitable giving and sustainability. We believe this certification is external validation of our mission to be a force for good.

The Recruitment Process

Our recruitment process includes a short assessment, involving two tasks, for you to complete remotely, followed by a recorded one-way video interview. If successful, you will be invited to an interview. Our standard recruitment process lasts around 1 month however, this can be adapted if necessary.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide. Please click here to read more about this and contact the People Team via recruitment@costellomedical.com should you require reasonable adjustments at any stage.

We are currently recruiting for start dates from Q1 2027. You will be asked to state your availability on your application form. Whilst there are no set application deadlines, we strongly recommend applying as early as possible so that we can begin processing your application. The role will close when suitable candidates are found.

What We Offer

• A starting salary of RMB 13,000 per month. Salary increases are typically awarded annually and again on promotion
• 14 days’ annual leave plus public holidays
• Flexible benefits scheme offering additional holiday, cash payments and wellbeing benefits
• Employer contributions to five social insurances and housing fund
• Paid study leave and funding for external qualifications
• Comprehensive travel insurance
• Flexible working hours
• Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/working-at-costello-medical/benefits-package-in-china/

How to Apply

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. As written communication is a vital skill for this role, if your cover letter is suspected to have been generated by Artificial Intelligence (AI), your application is likely to be disqualified. Your CV should clearly state the dates of all qualifications and grades achieved where applicable. Please contact the Talent Acquisition team at recruitment@costellomedical.com if you have any questions about the role or application process.

Some applicants based in China have experienced technical difficulties when submitting their applications. If you encounter similar issues, we suggest using a VPN. If the problem persists or you are unable to use a VPN, please email your full application to recruitment@costellomedical.com for assistance.

Visa Sponsorship

Candidates must have their own right to work in China as we are unfortunately unable to support visa applications.