Community Business Operations Manager (Inova Juniper Program)

Inova Health is looking for a dedicated Community Business Ops Mgr to join the Juniper Program team in Fairfax. This role is working full time day shifts Monday through Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave.

Community Business Ops Mgr Job Responsibilities:

• Promotes an excellent client experience by managing the best practice and client service delivery that supports optimal quality client/family, customer and population outcomes.
• Ensures compliance with policies, procedures, standards, and budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Participates in customer satisfaction and process improvement activities to optimize program functioning and customer service.
• Participates in the interview/hiring process and provides onboarding, orientation, and training.
• Reinforces performance expectations and assists the manager/director to provide direction, feedback, and guidance to team members. Provides input to manager/director regarding team member performance.
• Demonstrates effective problem-solving and decision-making skills; serves as a change agent, resource, mentor, and role model.
• Ensures efficient office operations to include facility use; repairs; security; communications; scheduling; payroll and overall day-to-day operations.
• Manages all accounts payable functions to ensure accurate and timely payments to vendors. Ensures the accuracy of client financial information in the web-based and other databases.
• Assists families to resolve healthcare financing and billing issues including patient financial assistance programs.
• Develops and fosters relationships with community partners and members of the Inova Health System to achieve service line goals.
• Provides culturally appropriate education, resources, and referrals to the client/family to address identified needs.
• Acts as an advocate and assists the client/family to overcome barriers to access.
• Assists the clinical team in providing people-centered, high-quality services.
• Identifies opportunities and assists leadership with program development and reviews for new programs to mutually accepted performance and operational guidelines.
• Provides weekly, monthly, quarterly and annual reports, performance metrics, financial performance and outcomes to assist in program evaluation, development, and planning.
• Collaborates with colleagues and leadership to identify opportunities to optimize revenue, contain cost, improve outcomes and develop partnerships.
• Provides leadership and technical expertise in coordinating programs such as continuing education, quarterly meetings with clients, and special event coordination.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization.

Minimum Requirements: 

• Education: Bachelor’s Degree (or 4 years of additional relevant experience in lieu of degree) 
• Experience: 3 years of business operations management experience

Preferred Qualifications: 

• Comfortability with both Epic and Microsoft Excel

• Experience with managing and reporting on Quality metrics 

• We need someone who is passionate about the work we provide for our community