Critical Accounts Manager I (Intern) - Mexico

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Applications are accepted until further notice.

Meet the team

Cisco’s Customer Assurance Program (CAP) is dedicated to supporting our customers and resolving their most important business challenges. Our team works collaboratively across Cisco to find proactive solutions and build long-lasting customer trust. As a CAP intern, you will join an encouraging and inclusive community where everyone’s ideas are valued from day one. You will receive dedicated mentorship, collaborate with experienced leaders, and build a strong professional network. Join us to develop your program management skills while making a positive impact for our global customers.

Your impact

As a CAP Intern, you will partner with global teams to coordinate customer programs and support continuous operational improvements. In this role, you will:

• Analyze business data and operational metrics to identify key trends and opportunities for improvement.
• Help structure program plans, track milestone deliverables, and organize project documentation.
• Collaborate with cross-functional team members to support customer resolution strategies.
• Create visual dashboards and clear status updates to keep project stakeholders informed.
• Partner with experienced mentors to learn best practices in customer assurance and program delivery.

Minimum qualifications

• Education & Enrollment Status: Currently enrolled in an undergraduate degree program (Associate's or Bachelor's). Qualifying education should be in Business, Industrial Engineering or a related field with expected graduation/completion within 6 months.
• Language Proficiency: Professional English proficiency, with strong command over both written and spoken English to communicate and collaborate across global teams.
• Program & Project Coordination: Demonstrated academic or project experience organizing project schedules, coordinating milestones, or supporting program deliverables from concept to completion.
• Data Analysis & Problem-Solving: Practical experience applying structured problem-solving, spreadsheet data analysis (e.g., Microsoft Excel formulas, pivot tables, data summaries), or process mapping to support decision-making.

Preferred qualifications

• Familiarity with project management frameworks (such as Agile, Scrum, or Waterfall) or collaboration tools (such as Jira, SmartSheet, or Microsoft SharePoint).
• Experience creating data dashboards or visual presentations using tools like Microsoft Power BI, Tableau, or PowerPoint.
• Strong interpersonal collaboration skills with a customer-first mindset and enthusiasm for teamwork.
• Effective organizational and time-management skills with the ability to balance multiple academic and project priorities.
• Proactive problem-solving attitude, intellectual curiosity, and an eagerness to learn new enterprise program management methodologies.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.