People Services Manager

Your experience matters  

Highpoint Health – Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a People Services Manager joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. 

More about our team  

Our People Services team is a close-knit, collaborative group dedicated to supporting our employees through HR guidance, onboarding, employee relations, and engagement initiatives. We value teamwork, open communication, and a genuine passion for helping others while creating a welcoming and supportive workplace. This opportunity is ideal for a proactive HR professional who enjoys building relationships, taking initiative, and growing their career within a supportive team.

How you’ll contribute  

A People Services Manager who excels in this role: 

• Serve as a primary resource for employees and facility leadership, providing guidance and support on HR policies, benefits, employee relations concerns, and general People Services inquiries.

• Assist with employee relations matters, including addressing routine workplace concerns, listening to employee needs, and escalating complex situations as appropriate.

• Support employee onboarding and orientation activities, including presenting People Services information during regularly scheduled new hire orientations.

• Assist employees with understanding benefit programs, annual enrollment, paid time off, organizational policies, and other employment-related processes.

• Utilize Oracle, ServiceNow, and other HR systems to maintain employee information, process transactions, manage inquiries, and support accurate recordkeeping.

• Coordinate employee engagement and recognition initiatives, including celebrations, appreciation events, and organizational activities that promote a positive workplace culture.

• Support the communication and implementation of organizational initiatives, policy updates, and process changes.

• Complete administrative HR responsibilities, including maintaining employee records, coordinating new hire and exit surveys, and supporting local HR processes.

• Provide backup support for onboarding activities and workers' compensation coordination, including assisting with documentation and appointments when needed.

• Collaborate with People Services colleagues, facility leadership, and other departments to ensure timely resolution of employee needs.

• Identify opportunities to improve processes, enhance employee experiences, and increase operational efficiency.

• Independently manage assigned responsibilities, prioritize competing demands, and proactively identify opportunities to support the department.

• Maintain strict confidentiality when handling sensitive employee information and personnel matters.

• Perform other duties and special projects as assigned.

What we’re looking for 
Applicants should have a Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent professional experience will be considered with a minimum of four years of relevant HR experience. Additional requirements include: 

• Previous experience in Human Resources, HR Generalist functions, employee relations, or People Services preferred.

• Healthcare industry experience strongly preferred, but candidates with relevant HR experience in other industries will be considered.

• Experience supporting employee onboarding, benefits inquiries, HR administration, and employee engagement initiatives preferred.

• Experience with Oracle, ServiceNow, or similar HRIS and employee service management systems preferred.

• Professional HR certifications, such as PHR or SHRM-CP, are a plus but not required.

Knowledge, Skills & Abilities

• Strong interpersonal and communication skills with a genuine passion for helping and supporting employees.

• Excellent active listening skills, patience, empathy, and the ability to navigate sensitive employee situations professionally.

• Comfortable speaking to groups and presenting information during employee orientations and other departmental activities.

• Ability to work independently, demonstrate initiative, and manage responsibilities with minimal supervision.

• Strong organizational skills with the ability to prioritize multiple responsibilities and adapt to changing business needs.

• Proactive, resourceful, and willing to learn new processes, take ownership of projects, and assist wherever needed.

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee information.

• Collaborative, approachable, and service-oriented with the ability to build positive relationships across all levels of the organization.

• Proficiency with Microsoft Office applications and the ability to learn new HR systems and technology.

• Willingness to participate in employee engagement activities and occasional events outside regular business hours.

Schedule: Full-time, on-site. Office hours are Monday-Friday, 7:30am – 4:00pm.

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:   

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. 
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.  
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. 
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). 
• Professional Development: Ongoing learning and career advancement opportunities. 

More about Highpoint Health – Sumner with Ascension Saint Thomas  

Highpoint Health – Sumner with Ascension Saint Thomas is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women’s services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement 

“Highpoint Health – Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”