Contact Center Representative I

Description

*Please review your application to ensure completion. Incomplete applications may not be considered.*

GCEFCU is seeking motivated and dependable individuals to join our Contact Center team! If you are someone who thrives in a fast paced environment, great at multi-tasking, and enjoy helping others, this is a perfect opportunity for you!

Our Contact Center Representatives handle incoming calls with various questions and requests, which lead them to becoming more knowledgeable in several departments in the credit union. This is a great learning opportunity for your career growth at GCEFCU.

There is currently (4) positions located at our Pearland West branch with the following schedules:

• (3)M-F 11:45am-4:00pm and alternating Saturdays 8:45am -12:15pm. 
• (1)M-F 1:45pm - 6:00pm and alternating Saturdays 8:45am - 12:15pm.

This position will:

• Respond to secure messages.
• Perform Glia interactions.
• Review remote deposit items.
• Provide technical support for: online Bill Pay, Zelle, and online banking.
• MUST be self-motivated; ability to multi-task and be a problem solver.
• MUST be able to communicate clearly and concisely over the phone and in writing using electronic media (email, Glia, etc.).
• Basic IT vocabulary is helpful.
• Must be dependable, reliable, and trustworthy.

Essential Functions & Responsibilities:

• Responsible for answering member call regarding account information, resolving member questions, and providing accurate information to members on policies and procedures with moderate supervision. Responsible for educating members on the credit union's products and services to provide members with all financial services appropriate for them.
• Assist members with electronic communications, payment types and account access (i.e. GLIA, Direct Home Banking messages, check and credit cards by phone, remote deposits of checks, bill pay systems, Zelle and home banking assistance).
• To achieve or exceed the established service goals.
• Responsible for opening new accounts and subsequent accounts via electronic channels requests.
• Authorize release of collateral on existing loans, changes in terms and payment date adjustments.
• Responsible for assisting members in the loan application process by collecting/updating all pertinent information.
• Responsible for identifying reportable transactions under the Bank Secrecy Act, obtaining required information, and reporting transactions. Responsible for complying with Federal Rules and Regulations as required by NCUA. Responsible for compliance with the Bank Secrecy Act and all governmental regulations and Credit Union Policies and guidelines. Alerts supervisory personnel to any suspicious activity regarding transactions including forgery, theft, kiting, members that appear to be avoiding CTR's.
• Performs other related duties as assigned.

EOE Disabled/Veteran