Senior Product Manager, ONE ID

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. 

What Ontario Health offers:   

At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career?  Consider this opportunity. 

The role is responsible for the strategy, planning, and execution of the ONE ID product roadmap. As a subject matter expert in ONE ID and Identity and Access Management (IAM), the role leads product vision, backlog management, user research, business analysis, requirements development, and continuous product improvement.

Working closely with Software Development, Quality Assurance, DevOps, Experience Design, and other cross-functional teams, the Senior Product Manager translates customer and business needs into clear product requirements and priorities. The role engages internal and external partners to deliver secure, scalable, user-centred solutions while identifying opportunities to improve product management practices and outcomes across Ontario Health.

Here is what you would be doing:

• Develops and manages the ONE ID product roadmap and backlog, aligning priorities with product vision, customer needs, organizational objectives, and cross-functional dependencies.
• Works with management and cross-functional teams to define and evolve the product vision and identify opportunities and synergies across Ontario Health product portfolios.
• Serves as a subject matter expert for ONE ID, maintaining a strong understanding of the product, its domain, logical architecture, customer needs, and relevant industry trends.
• Leads user research and stakeholder engagement to understand, identify, and validate customer needs and improve the overall user experience.
• Translates product vision and business needs into clear functional requirements, user stories, acceptance criteria, and non-functional requirements, including security, privacy, legal, and maintainability considerations.
• Leads requirements elicitation, analysis, validation, and prioritization using appropriate techniques such as interviews, workshops, process mapping, surveys, use cases, and product analysis.
• Leads product planning and refinement activities to ensure requirements, priorities, acceptance criteria, and expected outcomes are clearly understood by delivery teams.
• Collaborates closely with Software Development, Quality Assurance, DevOps, Experience Design, and other teams throughout the product development lifecycle.
• Identifies cross-product dependencies, risks, bottlenecks, and blockers, working across teams and portfolios to support timely product delivery.
• Conducts impact and stakeholder analysis and develops appropriate communication approaches to support product changes and releases.
• Monitors product performance and KPIs and identifies opportunities to enhance product quality, user experience, operations, and maintainability.
• Champions continuous improvement and the adoption of effective product management and Agile practices within the team and across related product teams.
• Provides product leadership, knowledge sharing, and mentorship to support effective decision-making and product delivery.
• Builds and maintains positive relationships with internal and external clients, partners, government organizations, and other stakeholders.
• Works independently with minimal supervision, exercising sound judgment and escalating decisions with broader organizational impact as appropriate.

Here is what you will need to be successful

Education and Experience

• Bachelor’s degree in Business, Health-related fields, Engineering, Computer Science, or a related discipline, or equivalent experience.
• 10+ years of relevant experience in product management, including experience working with IAM solutions/environments.
• 10+ years of experience with formal requirements elicitation and analysis techniques.
• 10+ years of experience working in a software development environment.
• 10+ years of experience owning and managing product backlogs and releases.
• Certified Scrum Product Owner and/or Scrum Master designation is considered an asset.
• Strong knowledge of Agile product management practices and the ability to apply appropriate approaches based on product and delivery needs.
• Excellent knowledge of documentation and collaboration tools such as Confluence or similar platforms.
• Excellent knowledge of JIRA or similar issue and work-tracking tools.
• Strong knowledge of project and product delivery practices within a matrix environment.
• Excellent knowledge of process mapping techniques and the Software Development Life Cycle (SDLC).
• Experience with healthcare integration projects is considered an asset.
• Strong knowledge of user-centred design and innovation practices.
• Demonstrated ability to manage multiple priorities and initiatives from initiation through completion.
• Expert knowledge of the business domain relevant to the product area.

Knowledge and skills

• Strong analytical and problem-solving skills with the ability to identify customer needs, product opportunities, risks, dependencies, and solutions.
• Excellent verbal and written communication skills, including requirements elicitation, documentation, facilitation, and stakeholder communication.
• Strong interpersonal, facilitation, fact-finding, and interviewing skills.
• Excellent organizational and prioritization skills, with the ability to manage competing priorities and adapt to changing requirements.
• Demonstrated ability to make sound decisions on complex issues with broad organizational impact.
• Ability to quickly understand and apply new concepts, technologies, and product management practices.
• Strong relationship-management skills and the ability to work effectively across product teams, portfolios, external partners, and government stakeholders.
• Demonstrates sound judgment, self-awareness, empathy, integrity, creativity, and a collaborative approach to achieving results.

Location: Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.

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All applicants must be a resident of Ontario to be considered for roles at Ontario Health.  

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.