Collections Specialist

Job Title

Job Description

Collection Specialist

As a Collections Specialists you are responsible for following the collections process with a defined group of customers and

key accounts by maintaining excellent relationships with our customers,

internal finance leadership, and cross-functional business partners.

Your role:

• Manage an active portfolio of customer accounts and maintain ongoing customer relationships.
• Contact clients with past due balances to secure payment commitments and follow up on promised payments.
• Meet or exceed cash collection targets while reducing past due balances, bad debt exposure, and other key metrics.
• Investigate disputed or short-paid invoices, identify root causes, and collaborate with internal teams to resolve issues quickly.
• Escalate major collection issues to management, support cash application discrepancies, and assist with process improvements, agency placement proposals, and bad debt write-offs.

You're the right fit if:

• You have a Bachelor's degree accounting, finance, or equivalent mix of academic and professional background
• You have +2  years of working experience on B2B collections, retention, customer service or an equivalent mix of professional background with academic studies.
• Be technically knowledgeable in programs such as Excel (V-lookup and Pivot tables) and SAP. Knowledge in AI systems such as Copliot, Chat GPT, Claude or others is preferred.
• Effectively communicating in the English language is required.
• May be required to work overtime, based on business &/or departmental needs.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.