Surgical Implant Coordinator

Description

Nura is a physician-led interventional pain practice and a CPIhealth company. We deliver evidence-based, multidisciplinary care for chronic pain, combining medication management, physical therapy, behavioral health, and advanced minimally invasive procedures such as spinal cord stimulation and intrathecal drug delivery. Nura is seeking a Surgical Implant Coordinator to join our team in Edina, Minnesota. This role is an essential part of our Implant Department, supporting both administrative and scheduling functions to ensure a smooth, high-quality experience for our patients.

Essential Functions:

• Manage incoming calls and messages related to the implant department and route to appropriate staff.
• Schedule and coordinate patient appointments, including surgical and clinical visits.
• Generate reports and manage workflows to effectively schedule patient appointments.
• Maintain organization and accurately track patients throughout the complex implant authorization process.
• Scan and maintain implant-related medical records in the EHR system.
• Provide courteous, friendly, and efficient customer service to patients.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Educate patients on the implant process and devices being trialed or implanted.
• Coordinate with device vendors to support patient education and ensure representative coverage for procedures and appointments.
• Communicate with internal departments through EHR tasking.
• Perform pre-operative coordination, including:
  • Creating orders
  • Contacting the PCP prior to pre-op and following up to obtain results
  • Educating patients on required pre-op work
  • Obtaining and forwarding results to the ordering provider for review
• Complete accurate and timely EHR documentation
• Assist with the training of other implant staff on job-specific duties.
• Attend required staff, educational, and training meetings.
• Read, follow, and apply all appropriate procedures and protocols.
• Perform other duties as assigned to support the mission, values, and strategies of Nura.

Requirements

Knowledge, Experience & Qualifications:

• High school diploma or equivalent required.
• Minimum of 1–2 years of experience in a healthcare setting required.
• Strong organizational skills with the ability to multitask and manage multiple priorities.
• Effective written and verbal communication skills.
• Demonstrated interpersonal and customer service skills.
• Ability to work independently and collaboratively in a team environment.
• Working knowledge of Microsoft Office applications.

Pay: $52,000 - $65,000

Location: Work location is Edina, MN

Comprehensive Benefits plan including:

• Medical, Dental, Vision insurance
• Paid Time Off (accrued)
• Flexible Spending Account for Health & Dependent Care
• Health Savings Accounts
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long-Term Disability Plus Accident, Hospital and Critical Illness Voluntary Insurance
• 401(k) with match