Reservations Full-Time

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

At Mission Pacific Hotel (JdV by Hyatt) & The Seabird Resort (Destination by Hyatt), part of the independent collection by Hyatt, we believe our colleagues can thrive in an empowered, supportive, creative and energetic environment. We’re looking for a Reservation’s Agent who embodies the Hyatt values and has previous hospitality experience.  This Reservations Agent is responsible for providing a warm and impressionable sales experience to guests calling to make room, dining and activity reservations for the hotel.

Responsibilities, include but are not limited to:

·         Manage inbound calls, emails, and online reservation requests while delivering exceptional, personalized service reflective of luxury Forbes hospitality standards.

o   Taking phone calls would require 2-4 week training timeframe starting with F&B operations and working up to Room Reservation Calls

·         Assist guests with room reservations, special requests, upgrades, packages, and itinerary planning to create seamless guest experiences.

·         Pre-Arrival Phone Calls to guests to handle upcoming special requests, upsells, booking restaurants, spa, and recreation activities

·         Build rapport with guests by identifying their needs and recommending accommodations and amenities that enhanced their stay.

·         Maintain extensive knowledge of room types, rates, promotions, dining outlets, spa services, and local attractions to provide informed recommendations.

·         Maximize hotel revenue through strategic upselling of premium room categories, packages, and hotel experiences.

·         Process reservation modifications, cancellations, and group bookings while ensuring accuracy and adherence to hotel policies.

·         Coordinate with Front Office, Housekeeping, Sales, and Concierge teams to fulfill guest preferences and special accommodations prior to arrival.

·         Utilize property management and reservation systems to accurately manage inventory, guest profiles, and reservation details.

·         Resolve guest concerns and reservation discrepancies with professionalism, empathy, and timely follow-up.

·         Maintain detailed guest records and ensured all communications met luxury brand standards for professionalism and hospitality.

·         Consistently meet performance metrics related to conversion rates, guest satisfaction, reservation accuracy, and revenue generation.

 

Will also perform any other additional duties pertaining to the day-to-day operations of the department.

The hourly rate for this position is $21.50/hr

Hyatt has a very competitive benefit package for colleagues, which may include: 

·         12 Complimentary hotel room nights at Hyatt hotels world-wide 

·         Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide 

·         Bereavement and jury duty pay 

·         Vacation, sick, and new child leave 

·         Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account.

·         Retirement Savings Plan option (401K) with employer match 

·         Employee Stock Purchase Plan 

·         Complimentary employee meals 

·         And so much more!