Transport Customer Service Technician I

Overview

About the Role

Under the supervision of a Manager or Supervisor, provides safe and efficient transportation services for patients across all age groups, from neonates to geriatrics. Also responsible for transporting patient-related materials, including but not limited to specimens, oxygen tanks, packages, requisitions, supplies, medication orders, and lab items. May use various tools and equipment such as pagers and locks as part of daily operations. Performs routine preventive maintenance on transport equipment as needed.

Responsibilities

What You’ll Do  

• Transports patients safely and efficiently across all age groups, from neonates to geriatric patients

• Operates under the supervision of a Manager or Supervisor

• Delivers patient-related items, including specimens, oxygen tanks, packages, requisitions, supplies, lab samples, and medication orders

• Utilizes necessary tools and equipment such as pagers, locks, and other transport-related devices

• Ensures proper handling and timely delivery of materials to support patient care

• Conducts routine preventive maintenance and safety checks on all transport equipment

• Adheres to hospital protocols and safety standards during all transport activities

Qualifications

What You’ll Bring

Preferred:

• High School Diploma or GED required

• Minimum of one (1) year customer service experience, preferably in a healthcare setting

• Must be able to read, write, speak, understand, and communicate in English effectively to perform job duties

• Ability to interact professionally with a diverse range of patients and healthcare staff

• Must be physically capable of walking and standing for extended periods

• Able to push, pull, lift, and bend with proper hand-eye coordination as outlined in PM&R Physical Assessment

• Must complete University Hospital’s body mechanics training within three (3) months of hire

• Ability to complete CPR training as required

• Must be flexible and able to adapt to changing staffing needs and rotating shifts with advance notice

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

The expected salary range for this position is TS/1375: $20.92 - $21.42 - $22.07 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.

University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit  www.uhnj.org/hrweb.