HIH - Software Engineering Lead Analyst

ABOUT EVERNORTH:

Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Responsibilities:

• Ensure stability, performance, and availability of Mainframe systems by troubleshooting issues, implementing solutions, and collaborating with cross functional teams
• Technologies span mainframe, midrange, desktop, server, network data, voice, messaging, web, and database
• Provide support, proactive system health management, test data management and maintenance for mainframe systems, including z/OS, JCL, COBOL, DB2, CICS and VSAM
• Monitor Mainframe performance and capacity utilization proactively identifying and resolving issues to ensure optimal system performance and high availability 
• Collaborate with application developers, system programmers, and other IT teams to diagnose and resolve complex application or environment issues
• Ability to think outside of the box to simplify the current environment for better manageability and support
• Actively participate and implement architectural changes, design and implementation of solutions to meet enterprise goals
• Flexibility to adopt a continuous learning mindset and flex to cover a diverse set of technology needs and professional development aspects
• Continuously drive improvement and optimization through retrospectives and stakeholder feedback
• Proactively identify and develop training plans for knowledge gaps (technical or business-related) that limit team effectiveness
• Develop and maintain comprehensive documentation including system diagrams, standard operating procedures and trouble shooting guides
• Implement and perform the use of effective change, incident, and problem management governance policies across all supported environments
• Should have an automation first and continuous improvement mindset

Examples of Daily Activities:

• Strong Knowledge in JCL and Ability to modify the jobs as per request
• Strong Knowledge in VSAM ,IDCAMS and SORT utilities
• CICS Monitoring & management
• Ability to analysis the CICS abends and handle the CICS file management
• Handling and driving the MML line
• Mainframe Batch Monitoring, Late Job Analysis & Abend fixing
• Mainframe Job Scheduling - CA7 Scheduler
• DB2 Monitoring & management
• DB2 Tables Data refresh from Prod & taking backup for various Non-production environments
• Strong Knowledge in SQL abends 
• Ability to replicate the Prod jobs in various Non-production environments
• Handling Contention & Space issues
• Handling JCL Overrides
• Manual Triggering of Ad-hoc Jobs 
• Creation of VSAM and Non-VSAM dataset
• FTP’ing the DSN between different LPARS
• Ad-hoc Changes to existing Batch Schedules
• Execute & Monitor automated Refresh Task for various Non-prod environments
• Knowledge on SQL Queries
• Knowledge on Teradata DB
• Handling/Maintaining the DASD pool within the threshold level
• Perform Application Checkouts for various Non-prod environments
• L1 Support for Infrastructure Incidents
• Performing pre-defined tasks & service requests
• CPU , SPOOL & Storage usage Monitoring

Qualifications:

Required Skills:

• Experience with mainframe utilities and tools used for monitoring, debugging, and performance tuning 
• Experience with IW Teradata platform
• Knowledge of Mainframes security principles, access controls, and compliance requirements (e,g: HIPAA, PHI, IHI) to ensure system integrity and data protection
• Technical skills to craft and execute your own programs and initiatives
• Experience with the microservices hosted on cloud Infrastructure (AWS, Openshift, etc)
• Knowledge of SDLC processes, including agile methodologies (Scrum & Kanban).
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Flexibility to participate and respond to critical Incidents outside of regular business hours
• Strong commitment to quality, continuous improvement and customer satisfaction
• Understanding of ITIL Processes to implement change, resolve incidents and implement preventative measures

Required Experience & Education: 

• Bachelor's degree in Computer Science, Information technology or related field. Equivalent work experience may be considered 
• Must have strong verbal and written communication skills, and ability to openly discuss solution proposals 
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues 
• Have experience with Mainframe technologies such as z/OS, COBOL, JCL, DB2, CICS, VSAM, MQ, CA7, REXX and DB2 Utilities

Additional Preferred Qualifications

• Experience in HealthCare business
• Understanding of Oracle, MongoDB, SQL Server, PostgresSQL and distributed technologies such as API/Entity flow 
• Experience with monitoring tools such as Dynatrace, NewRelic, etc and different monitoring aspects
• Understanding Queue/Messaging services

Location & Hours of Work

Full-time position requiring 40 hours per week, with rotational shifts to ensure seamless coverage and expected overlap with US business hours.

Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WFH)

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.