Student - Cyber Studies

Student Assistant – Cyber Studies Department

Position Summary
The Student Assistant supports the Cyber Studies Department by assisting faculty, staff, and students with daily departmental operations. This position provides administrative, technical, and customer service support while gaining valuable experience in a professional academic environment focused on cybersecurity, information technology, and digital innovation.

Essential Duties and Responsibilities

• Provide front desk support by greeting visitors, answering questions, and directing students and guests to appropriate resources.
• Assist faculty and staff with routine administrative tasks, including filing, data entry, document preparation, copying, scanning, and organizing records.
• Support departmental events, workshops, recruiting activities, and special projects.
• Help maintain department facilities, laboratories, classrooms, and equipment to ensure an organized and professional environment.
• Assist with inventory management of departmental supplies, technology equipment, and learning resources.
• Monitor and respond to general inquiries via email, phone, and in-person interactions.
• Support students by providing basic information regarding departmental programs, procedures, and campus resources.
• Ensure confidentiality and proper handling of sensitive information in accordance with university policies.
• Perform other duties as assigned by department faculty and staff.

Required Skills and Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to listen carefully, follow instructions, and complete tasks accurately.
• Professional demeanor and workplace etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as collaboratively in a team environment.
• Basic computer proficiency, including Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Interest in cybersecurity, information technology, or related fields preferred.
• Ability to maintain confidentiality and exercise sound judgment.

Learning Outcomes Through this position, students will develop professional communication skills, customer service experience, organizational abilities, administrative support competencies, and exposure to the operations of an academic Cyber Studies program. They will also gain insight into cybersecurity education, technology resources, and workplace professionalism.

Physical Requirements

• Ability to sit, stand, walk, and use a computer for extended periods.
• Ability to occasionally lift and move materials weighing up to 20 pounds.