Event Staff | Part-Time | PPL Center

Event Staff | Part-Time | PPL Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

This Event Staff position is responsible for patrolling all areas of the property and parking lots, securing doors, and ensuring the safety of all guests, employees, and contract labor while on premises and securing property during move-in/out trade shows, conventions, or events. Event Staff are responsible for maintaining a positive guest experience for all PPL Center patrons. Event Staff enforce all rules, regulations, and policies of the PPL Center while providing excellent customer service.

This role pays an hourly rate of $13.00 - $13.50.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 31, 2026.

About the Venue

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA, and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest events venue. The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers; live concerts; family shows; trade shows; youth sports; high school and collegiate events; graduations; and many more. 

Responsibilities

• Greet guests in a friendly and courteous manner.
• Attend to your assigned position during the course of the event.
• Secure entrance doors, escalators, stairwells, lobbies, and backstage areas.
• Have knowledge of building layout, including restrooms and exits.
• Have knowledge of all rules and regulations for admittance to your area.
• Have knowledge of all authorized credentials.
• Monitor guests and enforce rules.
• Assist in crowd management, seating discrepancies, clearing aisles, and settling disputes.
• Inform the Supervisor of any developing problems.
• Respond in a quick and professional manner to incidents.
• Be aware of all special functions or activities that occur during the event.

Qualifications

• High School diploma or GED.
• Effective communication skills are required; Bilingual abilities are a plus.
• Ability to interact with guests and staff with a professional and friendly appearance and attitude.
• Ability to work independently with minimal supervision and as part of a team.
• Ability to work a flexible schedule, including but not limited to nights, weekends, and select holidays.
• Must be able to stand or walk constantly for an extended periods of time.
• Must be comfortable working in an environment with moderate to loud noise levels.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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