Director, Operations National Accounts

Are you motivated by:

• Successfully leading complex, multi‑site on-site installation programs
• Building and leading high‑performing project management teams and scalable processes
• Owning a P&L and driving real financial impact to The Corporation
• Being the operational foundation to support scaling a fast‑growing business
• Turning ambitious commitments into flawless execution and meaningful financial results

…then this is the kind of role where you’ll do the best work of your career!

You’ll have the autonomy to shape the operation, the visibility to influence strategy with executive level, and the opportunity to build something enduring. If you’re the kind of operations leader who thrives on complexity, scale, and building something that matters, this role will feel like stepping into your sweet spot.

Role Summary

Working closely with the VP of Sales, the Director of Operations is responsible for leading the end‑to‑end execution of large‑scale commercial product installations across multiple regions. This role oversees project management, field/site execution strategy, resource planning, and cross‑functional coordination to ensure flawless delivery, exceptional customer experience, and strong financial performance. The Director owns the full P&L for the installation business, driving operational efficiency, margin improvement, and sustainable growth.

Key Responsibilities

Operational Leadership

• Lead a team of PM professionals managing all operational functions supporting large commercial product installations, including project management, field execution, logistics, and vendor/customer coordination.
• Build, optimize and scale operational processes that ensure consistent, high‑quality delivery across multiple concurrent projects.
• Develop capacity planning, workforce allocation, and scheduling strategies to optimize utilization and meet customer timelines.

Project & Program Management

• Ensure full optimization of our PM team managing the planning, execution, and closeout of complex installation projects, ensuring scope, schedule, and budget alignment.
• Implement project governance frameworks, risk mitigation plans, and performance tracking mechanisms.
• Serve as executive sponsor for major customer deployments, ensuring alignment between internal teams, partners, and client stakeholders.

Financial & P&L Ownership

• Own full P&L for the installation business, including revenue forecasting, cost management, margin optimization, and financial reporting.
• Analyze operational performance metrics and financial results to identify opportunities for efficiency, cost reduction, and profitability improvement.
• Partner with Finance to develop annual budgets, forecasts and long‑range operational plans.

Team Leadership & Development

• Lead, mentor, and develop a high‑performing operations and project management team.
• Establish clear performance expectations, KPIs, and accountability mechanisms.
• Foster a culture of people leadership, quality, continuous improvement, and operational excellence.

Cross‑Functional Collaboration

• Partner closely with Sales, Product, Engineering, Supply Chain, and Customer Success to ensure seamless execution from contract to installation.
• Provide operational insights to inform product design, installation standards, and customer experience improvements.
• Manage relationships with third‑party contractors, integrators, and service partners.

Process Improvement & Operational Excellence

• Drive continuous improvement initiatives using data‑driven methodologies (Lean, Six Sigma, etc.).
• Standardize installation procedures, documentation, and quality controls across all regions.
• Implement tools and systems that enhance visibility, efficiency, and scalability of operations.

Qualifications

• 10+ years of operational leadership experience with 15 or more direct reports, ideally in commercial installations, construction, product deployment, or large‑scale field services
• Proven track record managing complex, multi‑site installation programs with strict timelines and budgets.
• Demonstrated experience owning and improving a full P&L.
• Strong analytical, financial, and strategic planning skills.
• Exceptional people leadership, communication, and stakeholder‑management abilities. 
• Experience building, leading and scaling high‑performing operational teams.
• Strong working knowledge of an ERP such as Oracle, having a PMP or Six Sigma certification is an asset