Director, Pension Systems Business Analyst

WTW (Willis Towers Watson) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has ~40,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Unlock your potential at WTW.
 

The Business
Our Pension Outsourcing business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Specifically, this role would support our Large Market Technology practice.

Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.

Awards & Recognition:

• The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.

• Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010.
• Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.
• Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012.

The Role

• As a Business Director, you will support Pension Outsourcing client delivery by translating business needs into system requirements, configuration, testing activities, and operational solutions. You will manage a small team of business analysts, and work closely with clients, developers, Pension Administration teams, and other stakeholders to deliver accurate, high-quality work within defined scope, timelines, and budget expectations. You will also contribute to process improvements, knowledge sharing, and the continued evolution of system and business analysis best practices.

Clients

• Establish and maintain effective client relationships by understanding client needs, expectations, and how the WTW system supports their business processes.

• Inform clients and project teams on system functionality, available options, best practices, and related impacts.
• Work with internal and external client teams to clarify business requirements and document system solutions.
• Lead clients in evaluating and adopting new features, tools, and approaches through consultation, training, and solution walkthroughs.
• Understand the statement of work and system scope, identify potential out-of-scope work, and bring those instances to the project team's attention in a timely manner.
• Assist with effort estimates and identifying work and hours needed to support change order development.

Domain Knowledge and Delivery

• Demonstrate strong understanding of the core application, including functionality, available options, underlying database structure, and business process flows.

• Define complex system configuration, table updates, reporting requirements, and related documentation.
• Develop, review, and execute comprehensive test plans for system components, including web applications, data imports, batch processes, reports, and extracts.
• Coordinate testing issues with developers and other stakeholders and drive identified defects through resolution.
• Perform impact analysis, regression testing, and validation activities related to system enhancements, releases, and production support.
• Partner with Pension Administration and Retirement teams to understand operational processes and ensure system solutions align with business needs.
• Ensure business analysis deliverables, configuration activities, and testing activities meet established quality standards and project timelines.
• Participate in release, implementation, and production support activities as needed.

Problem Solving and Requirements

• Analyze business requirements and translate them into system specifications, configuration requirements, and testing approaches.

• Create and execute database queries based on an understanding of the underlying data model.
• Analyze requests and providing solutions for medium to high complexity issues.
• Ensure development requests include complete requirements, specification updates, and appropriate test scenarios.
• Identify risks, gaps, dependencies, and potential impacts associated with proposed system changes and communicate them appropriately.

Collaboration and Continuous Improvement

• Work collaboratively with Business Analysts, developers, project managers, Pension Administration teams, and client teams to deliver successful outcomes.

• Provide guidance, technical assistance, and knowledge sharing to colleagues on system functionality, business processes, and client-specific requirements.
• Contribute to the development and adoption of standardized work processes, tools, methodologies, and best practices that improve quality, consistency, and efficiency.
• Participate in business analysis, system, and line-of-business initiatives designed to improve delivery effectiveness and client outcomes.
• Support onboarding, training, and mentoring activities for new or less experienced team members when appropriate.

Financial and Delivery Management

• Assist in estimating effort for configuration, testing, and analysis activities.

• Support project teams in meeting delivery, budget, and profitability objectives.
• Identify and communicate potential scope changes, project risks, and delivery impacts to project leadership.

People Management

• Manage performance of team members including utilization and productivity.

• Create and execute on growth and development plans for colleagues on your team.

• Partner with the Client Service Delivery Team Leader to determine staffing and hiring needs

• Support hiring process, including interviewing and candidate selection.

• Actively resolve team conflicts.

• Follow WTW standards in order to resolve performance issues by working directly with Human Resources.

• Actively participate with your Client Delivery Team leadership group to assist with the daily operations of the team.

• Work with the Business Analyst Community leader and other Business Analyst Leads to support colleague engagement and driving new initiatives.

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• Experience in benefits and/or outsourcing engagements in a Pension Outsourcing system development environment.

• 5 or more years of experience as a Business Analyst, Systems Analyst, or related role required.

• Ability to understand system scope, identify potential out-of-scope work, and communicate impacts to project teams.

• Experience gathering, documenting, and analyzing business and system requirements.

• Ability to define complex system configuration, table updates, reporting requirements, and supporting documentation.

• Experience and willingness to leverage AI tools to improve software delivery quality and efficiency.

• Experience creating, reviewing, and executing test plans, including component, integration, regression, and user acceptance testing activities.

• Ability to create and execute data queries based on an understanding of relational data models; experience with SQL, Oracle, Access, or similar relational database technologies is required.

• Strong analytical, technical, integrative, and problem-solving skills.

• Strong written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical audiences.

• Ability to work collaboratively across geographically dispersed and cross-functional teams.

• Willingness to provide coaching, technical guidance, and mentoring to colleagues.

• Commitment to quality, continuous improvement, and operational excellence.

• Strong attention to detail, follow-through, organization skills, and ability to manage multiple priorities in a deadline-driven environment.

• Undergraduate degree preferred equivalent technical and business experience.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. 

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits 
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation 
The base salary compensation range being offered for this role is $ 90,000.00 - $140, 000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits 
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets