Mailroom Courier

Provides direct hands-on support within a legal office environment. Performs various office support tasks which may include one or more of the following areas of responsibility: walking and driving courier errands involving filings, document research, and pickups/deliveries; copy, production, and scanning; fax; mail and shipping; direct floor support; conference room setup; and facilities support.

The Legal Courier must possess strong interpersonal, professional etiquette, and customer service skills to communicate effectively with senior-level attorneys, partners, clients, opposing counsel, vendors, staff, and others.

This position reports directly to a Site Manager.

• Move furniture and equipment to set up conference rooms for meetings and events.
• Complete errands to courts, post offices, law firms, and other locations as required, while communicating the completion and status of deliveries.
• Deliver paper reams and office supplies to printer and copier locations throughout the office.
• Dispose of paper and confidential materials in designated shredding bins.
• Interact with and provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
• Accurately produce jobs and projects according to required deadlines. Assignments may require professionalism and composure under short turnaround times.
• Operate office equipment, including:
  • High-volume copy machines
  • Fax machines
  • Postage meters
  • Personal computers
• Utilize production equipment such as:
  • Paper cutters
  • Hole drillers
  • Bindery equipment
  • Joggers
  • Tape machines
  • Stackers
  • Electric staplers
• Handle confidential and time-sensitive documents.
• Provide quality and accurate reproduction, scanning, and project support services.
• Respond to customer inquiries, including coordinating and estimating project completion times.
• Provide embedded support to specific floors or integrated practice groups.
• Assist with coordinating projects that will be completed off-site.
• Maintain billing logs and assist in calculating charges for work performed.
• Maintain logs and records for:
  • Tracking
  • Management reporting
  • Inventory control
  • Supply ordering
• Distribute incoming mail, packages, office supplies, and fax transmissions to designated delivery locations.
• Deliver completed reproduction work to designated delivery points, including locations outside of the customer’s office when required.
• Perform pickups and deliveries that may require travel between offices and customer locations.
• Handle shipping and receiving responsibilities for materials and packages.
• Perform filing duties in conjunction with customer requests, including document purging and archiving.
• Perform scanning, file conversion, file naming, and file encryption.
• Perform OCR (Optical Character Recognition) processing to support keyword search functionality.
• Format files for printing using Microsoft Office Suite and Adobe Acrobat Pro.
• Conduct daily quality checks on convenience copiers to ensure proper functionality.
• Respond to copier issues and clear paper jams as needed.
• Maintain daily meter readings and service logs.
• Stock and organize convenience copier areas.
• Organize and maintain conference rooms and meeting spaces.
• Assist Facilities with:
  • Box moves
  • Office relocations
  • Occupant moves
• Assist Facilities with light maintenance activities.
• May perform occasional cleaning duties.
• May require periodic overtime, including evenings, weekends, and emergency response situations.
• Perform other duties as assigned.

• High school diploma or GED required.
• One (1) to two (2) years of related work experience preferred.
• Ability to provide an exceptional customer experience through strong customer service, interpersonal, and communication skills.
• Valid, violation-free driver's license may be required.
• Must maintain minimum automobile insurance requirements in accordance with Ricoh policy.

• Working knowledge of copier equipment and related equipment maintenance preferred.
• Basic electronics knowledge preferred.
• Ability to work independently and adapt to changing priorities.
• Ability to determine appropriate packing methods and materials and verify packing slips for accuracy.
• Ability to understand and follow mail delivery and courier procedures.
• Strong troubleshooting and problem-solving skills.
• Ability to read and comprehend technical information contained in manuals, parts books, and related publications.
• Excellent customer service and customer relationship skills.
• Strong verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced legal environment.

• Frequent exposure to copier and fax machine noise, toner, and changing room temperatures.
• May be exposed to paper cuts from handling documents and opening boxes.
• Exposure to various weather conditions when walking or driving between buildings, courts, and customer locations.
• Daily telephone and in-person interaction with customers, employees, managers, and/or the Dispatch Department.
• Occasional interaction with vendors and equipment repair personnel.
• Ability to work effectively under tight deadlines and quick turnaround requirements.
• Physical demands may include extended periods of:
  • Standing
  • Walking
  • Bending
  • Reaching
  • Stretching
  • Climbing
• Ability to lift or move items weighing up to 50 pounds.
• Ability to push or pull wheeled equipment weighing up to 400 pounds during repair or relocation activities.
• Frequent walking between buildings and travel to courts, government offices, law firms, and customer locations may be required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role.