Site Coordinator

Site Coordinator

 Position Profile

Accountable for the daily operations of a single-person site. Responsible for performing contracted office services, including but not limited to:

• Copy Services
• Courier Services
• Managed Print Services
• Hospitality Services
• Imaging Services
• Mail Services

Job Duties and Responsibilities

• Manage the daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment, including:
  • Computers (PCs)
  • Copiers
  • Multifunction Devices (MFDs)
  • Imaging Equipment
  • Mailroom Equipment
• May be responsible for:
  • Courier Services
  • Reception Services
  • Switchboard Operations
  • Shipping and Receiving
  • Mail Processing and Delivery
• Maintain daily communication and formal contact with customers.
• Implement and manage Ricoh Service Excellence Programs.
• Operate required equipment and software efficiently to meet service-level agreements (SLAs).
• Achieve profitability goals by effectively managing company materials and supplies.
• Maintain daily operational functions, including:
  • Creating and completing work orders
  • Contractor monitoring
  • Facility inspections
  • Reporting facility-related issues
  • Providing operational support as needed
• Collaborate with contracted vendors, facility management, and building occupants.
• Manage office supply inventory and reorder supplies as needed.
• Coordinate conference room scheduling and manage audiovisual (A/V) resources.
• Maintain positive working relationships with internal departments through professional communication.
• Collect and provide operational data to leadership and customers.
• Assist in preparing monthly customer reports as requested by leadership.
• Ensure financial responsibilities and operational requirements are met.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications) Required

• High School Diploma or GED.
• 1+ year of experience in a related field (B2B and/or technical environment).
• 1+ year of customer-facing experience.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Tactical thinking and decision-making skills.
• Ability to present information to small groups.
• Moderate problem-solving skills.
• Strong customer service orientation.
• Basic technical aptitude.
• Effective written and verbal communication skills.
• Ability to prioritize tasks and work independently.
• Strong organizational and time management skills.

Working Conditions, Mental and Physical Demands

• Work is typically performed in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions.
• Ability to prepare, communicate, and present a variety of information effectively.
• Physical requirements may include:
  • Walking
  • Standing
  • Bending
  • Reaching
  • Lifting and carrying objects up to 50 pounds
• Moderate dexterity is required, including frequent use of:
  • Keyboard
  • Calculator
  • Hand tools
  • Eye-hand coordination

Disclaimer

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.