Service Training Instructor

Consultant II, Education & Knowledge (Service Training Instructor)

Pay Range $72,500 - $85,000

***NOTE: This position is for an on-site instructor at the RLI Boulder training facility located in Boulder, Colorado. The successful candidate will join an established team of instructors who deliver service training on Production Inkjet Continuous Feed and Cutsheet printer products plus associated accessories.

Directly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs.  Works with Services Training and field management to deliver training and knowledge that supports the achievement of Ricoh business objectives and leverages the learning opportunities available through Services Training, including creation of written and video global knowledge content.  Position responsibilities include training delivery in both classroom and virtual settings.

This position provides feedback, measurement and reporting to Services Training management and stakeholders on the execution of the learning plan and learning initiatives. In addition to providing feedback, the ability to recommend and implement solutions based on observations in the training and business environments is required.  The position requires advanced level of execution in managing both classroom and virtual training environments and training delivery skills based on CTT+ and vCTT+ guidelines.

RESPONSIBILITIES:

• Delivers professional training solutions and specialized learning materials for highly complex technology products or processes and programs
• Participates in the development of company education and training strategy
• May fulfill project management role in the development of comprehensive training solutions across the company and business units to support company strategy
• May manage the certification process of external instructors that utilize in-house developed course content, ensuring compliance with Ricoh standards
• Influences and gains sponsorship for implementation of training recommendations
• Proactively enhances knowledge and skill base by attending seminars/workshops in given field
• Incorporates new knowledge in the development and/or delivery of course content
• Must satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industry
• Conducts field employee coaching through field observation (e.g., field rides, work observation, post-training roundtables etc.) and leverages knowledge gained to augment training programs and global knowledge
• Proactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed processes, including providing recommended solutions to Training and Curriculum Development Managers and taking the lead in implementing recommended changes.  Actively pursues personal training and development opportunities and relevant approved certifications
• Responsible for achieving KPIs that are determined to be best suited for the achievement of the overall goals
• Executes highly complex work
• Functions independently planning own and/or other’s work within the organization or across organizations
• Exercises latitude in determining objectives of assignments
• Has decision making authority for area of responsibility and independently solves problems
• May serve as team leader or direct the work of others on assigned projects
• Frequently provides training and guidance to less experienced team members
• Work assignments are diversified. Examples of past precedent are used to resolve work problems
• New alternatives may be developed to resolve problems
• Maintain LMS activities including training records, schedules, rosters, etc.
• Develop, maintain and proactively leverage cross functional relationships to meet or exceed department and company objectives
• Evaluate training needs and provide recommendations for learners or their managers
• Other duties as assigned

EDUCATION & EXPERIENCE:

• 4-year college degree or equivalent experience
• Minimum 4 years experience in training/curricula development/employee development experience strongly preferred or 2 years as Education and Knowledge Technologist
• 5 or more years functional industry experience
• Demonstrated functional expertise in appropriate discipline (e.g. Project+ certification, Master Trainer certification, Certified Performance Technologist (ASTD) OR additional networking and/or Operating System certification (e.g. Security+, MCSE, etc.) required*
• Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certifications (CTT+, vCTT+) preferred within 6 months*
  • *Refer to current Industry Certification requirements

SKILLS:

• Advanced ability to assess skill sets, motivate, teach, coach and counsel to those skills
• Advanced ability to multitask, prioritize, manage time and projects effectively, and maximize the impact of training time/field time
• Advanced ability to deliver training in accordance with CTT+ and vCTT+ guidelines
• Ensure compliance with local and state material handling regulations

OTHER REQUIREMENTS

• Requires periodic travel to remote offices
• May require overnight travel - less than 5%
• Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)
• Physical effort may be required to move objects on wheels that may weigh up to 700 lbs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.