Legal Operations Specialist

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

We are looking for a highly organized, analytical, and service-oriented Legal Operations Specialist to support the efficient operation of our Legal Department. Reporting to the Legal Operations Manager, this role is responsible for core legal operations activities involving legal vendor onboarding, e-billing, accruals, matter management, payment processing, and operational reporting. The Legal Operations Specialist will work directly with outside counsel, legal vendors, the SAP Finance team, and internal stakeholders to resolve billing and payment issues, maintain accurate legal operations data, and help improve department processes.

The position also provides limited administrative support to the Chief Legal Officer, including calendar, meeting, and travel coordination. The successful candidate will independently manage routine operational procedures, exercise sound judgment, and escalate exceptions appropriately.

Key Responsibilities

• Manage the end-to-end onboarding of outside counsel and other legal vendors, coordinating with the SAP Finance team to complete required setup, documentation, and payment processes.
• Serve as a primary operational contact for outside counsel, legal vendors, and internal stakeholders regarding invoicing, accruals, billing procedures, vendor payments, and related requirements; act as a liaison between the Legal Department, Finance, and other corporate functions.
• Review legal invoices for compliance with established billing guidelines; reject, return, or escalate discrepancies and work with outside counsel and vendors to resolve issues.
• Review, maintain, and facilitate outside counsel timekeeper rates and related billing information; help maintain and update legal billing guidelines and train outside counsel and vendors on applicable billing procedures and systems.
• Coordinate and administer the monthly legal accruals process, including managing submissions, validating information, following up on outstanding items, and preparing the monthly accrual report.
• Administer legal matters in SimpleLegal, Unity ELM, CounselLink, or similar systems, including opening, updating, coding, maintaining, and closing matters and ensuring data accuracy.
• Receive service of process documents and coordinate matter assignments to in-house and outside counsel.
• Process approved legal invoices and restitution payments through SAP and Trimble (eBuilder), helping ensure accurate and timely payment.
• Prepare recurring Excel-based legal spend and accrual reports, respond to ad hoc reporting requests, and support the Legal Operations Manager in tracking legal spend against budgets.
• Identify billing trends, recurring discrepancies, and process issues; recommend practical improvements and support implementation of approved changes.
• Provide first-level troubleshooting for e-billing and matter-management systems, resolving routine issues and escalating technical or policy exceptions when appropriate.
• Support the Legal Operations Manager with legal-system implementations and migrations, including testing, data validation, documentation, end-user support, and internal training on e-billing and matter-management procedures.
• Prepare, edit, proofread, and format legal documents, correspondence, reports, and presentations, and maintain organized legal documents and digital files with appropriate confidentiality.
• Provide secondary calendar, meeting, and travel coordination support to the Chief Legal Officer.

Qualifications

Required Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• At least three years of experience in legal operations, legal e-billing, matter management, legal finance, or a related corporate legal support function.
• Prior experience working in a corporate legal department or law firm.
• Hands-on experience with legal e-billing, including invoice review and billing-guideline compliance.
• Working knowledge of legal invoicing, accruals, matter administration, vendor onboarding, and payment processes.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong analytical, organizational, and problem-solving skills, with the ability to identify recurring issues and recommend process improvements.
• Excellent written and verbal communication skills and the ability to work effectively with outside counsel, vendors, attorneys, Finance, and other internal stakeholders.
• High attention to detail, sound judgment, and the ability to manage multiple priorities and independently carry out routine procedures in a fast-paced environment.
• Demonstrated discretion in handling confidential and sensitive legal and financial information.

Preferred Qualifications

• Experience with one or more of the following systems: SimpleLegal, Unity ELM, CounselLink, SAP, or Trimble (eBuilder).
• Advanced Excel skills, including the ability to organize, validate, analyze, and present legal spend and accrual data.
• Experience providing first-level support for legal e-billing or matter-management platforms.

Additional Information

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. 

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.**