Key Lead - Pheasant Lane Mall, Hollister

Job Description:

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.  

What You’ll Do  

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Work Schedule Requirements  

• Schedule will vary weekly, but you should expect to work at least 12-16 hours per week.  
• Required availability on Saturdays and Sundays as well as certain holidays.  
• In addition, during peak timeframes, hours will increase to support the needs of the business.  

What it Takes 

• High School Diploma/ G.E.D. preferred, or equivalent 
• 1 year of retail experience is preferred. 
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Sales Incentive Bonus 
• Merchandise Discount 
• Opportunities for Career Advancement 
• Opportunity to Become a Brand Affiliate 
• Training and Development 
• A Global Team of People Who'll Celebrate you for Being YOU 

AUSTRIA

Work Schedule Requirements  

• Schedule will vary weekly, but you should expect to work at least 20 hours per week.
• Required availability on Saturdays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.  

What it Takes  

• Education - High School Diploma/ G.E.D. or equivalent preferred  
• Retail Experience- At least 1 year of retail experience is preferred.  
• Supervisor/ Managerial Experience- No supervisory/ management experience is required. 
• CEFR B2 Fluency in English & German, required  
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Sales Incentive Bonus 
• Merchandise Discount 
• Employee assistance program; access to free psychological and behavioral health counseling 
• Opportunities for Career Advancement 
• Opportunity to Become a Brand Affiliate 
• Training and Development 
• A Global Team of People Who'll Celebrate you for Being YOU 

BELGIUM

Work Schedule Requirements 

• Schedule will vary weekly but should expect to work at least 24 hours per week. 
• Required availability on Saturdays and some Sundays. 
• In addition, during peak timeframes, hours will increase to support the needs of the business. 

What it Takes 

• Education- High School Diploma / G.E.D., or equivalent preferred 
• Retail Experience- At least 1 year of retail experience is preferred. 
• Supervisor/ Managerial Experience- No supervisory/ management experience is required. 
• CEFR B2 Fluency in English & Dutch, required  
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

What you will receive As an employee of Abercrombie & Fitch Co. (A&F Co.), you will be eligible for a variety of benefits designed to fit you and your lifestyle. A&F is committed to offering competitive and comprehensive benefits that align with our company culture and values, but most importantly – to you! The goal is to reward the commitment of our employees and to advance our global activities:  

• Quarterly bonus program*  
• Merchandise discount
• Mutual insurance and company provident insurance 
• Employee Assistance Program 
• Career development opportunities, we believe in internal promotion 
• Training and development  
• Attentive and personalized onboarding  
• An international team of people who will celebrate you for who YOU are  
• 13th month – 100%* 

*Pending probationary period 

CANADA

Work Schedule Requirements  

• Schedule will vary weekly but should expect to work at least 12-16 hours per week.  
• Required availability on Saturdays and Sundays as well as certain holidays.  
• In addition, during peak timeframes, hours will increase to support the needs of the business.  

What it Takes 

• Education- High School Diploma/ G.E.D. equivalent preferred 
• Retail Experience- At least 1 year of retail experience is preferred. 
• Supervisor/ Managerial Experience- No supervisory/ management experience is required. 
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Sales Incentive Bonus 
• Merchandise Discount 
• Flexible Schedule 
• Opportunities for Career Advancement 
• Opportunity to Become a Brand Affiliate 
• Training and Development 
• A Global Team of People Who'll Celebrate you for Being YOU 

FRANCE

Availability 

• Schedule will vary weekly but should expect to work at least 20-25 hours per week. 
• Required availability on Saturdays and Sundays as well as certain holidays. 
• In addition, during peak timeframes, hours will increase to support the needs of the business. 

What it Takes 

• Education- High School Diploma/ G.E.D. equivalent preferred 
• Retail Experience- At least 1 year of retail experience is preferred. 
• Supervisor/ Managerial Experience- No supervisory/ management experience is required. 
• CEFR B2 Fluency in English & French, required  
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Sales Incentive Bonus 
• Merchandise Discount 
• Opportunities for Career Advancement 
• Opportunity to Become a Brand Affiliate 
• Training and Development 
• A Global Team of People Who'll Celebrate you for Being YOU 

GERMANY

Availability 

• Schedule will vary weekly but should expect to work at least 25 hours per week. 
• Required availability on Saturdays and Sundays as well as certain holidays. 
• In addition, during peak timeframes, hours will increase to support the needs of the business. 

What it Takes 

• Education- High School Diploma/ G.E.D. equivalent preferred 
• Retail Experience- At least 1 year of retail experience is preferred. 
• Supervisor/ Managerial Experience- No supervisory/ management experience is required. 
• CEFR B2 Fluency in English & German, required 
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Sales Incentive Bonus 
• Paid time off which can increase with position and seniority  
• Merchandise Discount 
• Employee assistance program; access to free psychological and behavioral health counseling 
• Flexible Schedule 
• Opportunities for Career Advancement 
• Opportunity to Become a Brand Affiliate 
• Training and Development 
• A Global Team of People Who'll Celebrate you for Being YOU 

GREAT BRITTAN

Work Schedule Requirements  

• Schedule will vary weekly but should expect to work at least 16 hours per week. 
• Required availability on Saturdays and Sundays as well as certain holidays. 
• In addition, during peak timeframes, hours will increase to support the needs of the business. 

What it Takes 

• Education- High School Diploma/ G.E.D. equivalent preferred 
• Retail Experience- At least 1 year of retail experience is preferred. 
• Supervisor/ Managerial Experience- No supervisory/ management experience is required. 
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Sales Incentive Bonus 
• Merchandise Discount 
• Flexible Schedule 
• Opportunities for Career Advancement 
• Associate Assistance Program 
• Opportunity to Become a Brand Affiliate 
• Training and Development 
• A Global Team of People Who'll Celebrate you for Being YOU 

IRELAND

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 20 hours per week. 
• Required availability on Saturdays and Sundays as well as certain holidays. 
• In addition, during peak timeframes, hours will increase to support the needs of the business. 

What it Takes 

• Education- High School Diploma/ G.E.D. equivalent preferred 
• Retail Experience- At least 1 year of retail experience is preferred. 
• Supervisor/ Managerial Experience- No supervisory/ management experience is required. 
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Sales Incentive Bonus 
• Merchandise Discount 
• Opportunities for Career Advancement 
• Associate Assistance Program 
• Opportunity to Become a Brand Affiliate 
• Training and Development 
• A Global Team of People Who'll Celebrate you for Being YOU 

ITALY

Work Schedule Requirements:

• Availability Schedule will vary weekly but should expect to work at least 20 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.  

What it Takes  

• Education- High School Diploma/ G.E.D. equivalent preferred  
• Retail Experience- At least 1 year of retail experience is preferred.  
• Supervisor/ Managerial Experience -  No supervisory/ management experience is required.  
• CEFR B2 Fluency in English & Italian, required  
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Incentive Bonus Program 
• Merchandise Discount 
• Opportunities for Career Advancement  
• Opportunity to Become a Brand Affiliate  
• Training and Development  
• Meal Tickets (after 90 days) 

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide. 

NETHERLANDS

Work Schedule Requirements 

• Schedule will vary weekly but should expect to work at least 24 hours per week. 
• Required availability on Saturdays and Sundays as well as certain holidays. 
• In addition, during peak timeframes, hours will increase to support the needs of the business. 

What it Takes 

• Education- High School Diploma/ G.E.D. equivalent preferred 
• Retail Experience- At least 1 year of retail experience is preferred. 
• Supervisor/ Managerial Experience- No supervisory/ management experience is required. 
• CEFR B2 Fluency in English & Dutch, required  
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Sales Incentive Bonus 
• Merchandise Discount 
• Opportunities for Career Advancement 
• Opportunity to Become a Brand Affiliate 
• Training and Development 
• A Global Team of People Who'll Celebrate you for Being YOU 

PUERTO RICO

Work Schedule Requirements  

• Schedule will vary weekly but should expect to work at least 12-16 hours per week.  
• Required availability on Saturdays and Sundays as well as certain holidays.  
• In addition, during peak timeframes, hours will increase to support the needs of the business.  

What it Takes 

• Education- High School Diploma/ G.E.D. equivalent preferred 
• Retail Experience- At least 1 year of retail experience is preferred. 
• Supervisor/ Managerial Experience- No supervisory/ management experience is required. 
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Sales Incentive Bonus 
• Merchandise Discount 
• Opportunities for Career Advancement 
• Opportunity to Become a Brand Affiliate 
• Training and Development 
• A Global Team of People Who'll Celebrate you for Being YOU 

SPAIN

Work Schedule Requirements: 

• Availability Schedule will vary weekly but should expect to work at least 20-25 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.  

What it Takes  

• Education- High School Diploma/ G.E.D. equivalent preferred  
• Retail Experience- At least 1 year of retail experience is preferred 
• Supervisor/ Managerial Experience- No supervisory/ management experience is required 
• CEFR B2 Fluency in English & Spanish, required  
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get  

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!  

We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Quarterly Sales Incentive Bonus  
• Merchandise Discount  
• Opportunities for Career Advancement  
• Opportunity to Become a Brand Affiliate  
• Training and Development  
• A Global Team of People Who'll Celebrate you for Being YOU  

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide. 

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.