Dispatcher, Dispatching

Performs intermediate level of work related to dispatching.

Key Duties and Responsibilities 

• Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers.
• Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available.
• Utilize multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Skype, and other applicable systems to complete daily tasks.
• Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to:
  • Account inquiries
  • City Inspections
  • Emergency line locates
  • Service requests
  • Emergency situations
  • Reschedules uncompleted orders
  • Answer customer direct line inquiries for CNG
  • Answer field management inquiries
• Process and/or prepare reports and records including but not limited to:
  • Emergency reports
  • Incident reports
  • Time sheets
• Regular and reliable attendance is required in performance of job.
• Employee may be required to perform additional duties as assigned.

Education Requirements 

None required. 

Experience 

• In addition to vocational training, this role typically calls for two to four years of relevant experience; (Minimum of one-year relevant experience is required).
• Knowledge of scheduling principles and practices.
• Demonstrated ability to communicate and/or exchange information or instructions.
• Experience in use and function of office equipment including computers and applicable software.
• Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)
• Knowledge of customer accounting and information center policies and procedures.
• Experience and training related to:
  • Dispatching policies and procedures
  • Operating communication devices
  • Emergency notification procedures
  • Electronic work management tools
• Experience reading and interpreting maps and customer account information.
• Demonstrated ability to read and write fluently in English.

Licenses and Certifications 

Required applicable driver’s license

Additional Requirements 

• Stationary for extended periods.
• Mobility to travel in and around office facilities.
• React immediately to emergency situations to prevent injury to self and others.
• Able to operate tools and equipment required.
• Communicate and/or exchange verbal and written information and instructions.
• Visual abilities sufficient to perform job duties.

This job description is meant as a guideline for employees of ONE Gas, Inc. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the position. This document does not create, and is not part of, an employment contract. Please note the position may change to meet the changing requirements of the business. Employees may be assigned duties either, in addition to or instead of, those set out in this document and the position is subject to further changes at management’s discretion.