Clinical Social Worker I/II

Under the general supervision of the Clinical Supervisor of the Roving Team, the Clinical Social Worker I/II (CSW I/II) works doing in-person outreach in the single room occupancy hotels (SROs) in San Francisco’s Tenderloin, South of Market, and Mission neighborhoods.  The candidate will seek to engage high risk mentally ill, medically complex and/or substance abusing clients to support the enrollment of PSH residents in CAAP, SSI/SSDI, and Medi-Cal so that residents can more easily access benefits that promote their overall wellbeing, and PSH providers can address chronic rent arrears in PSH.

Under this grant, Citywide Clinical Social Worker shall support residents through the benefits enrollment process, including scheduling appointments; accompanying residents to appointments; assisting with the completion of required paperwork; securing documentation, e.g., medical records or income records; referring residents to other sources when needed, e.g., lawyers; communicating with HSA, HSH, and PSH providers about resident status in the benefits enrollment process; providing data about the progress of their efforts; surfacing and documenting opportunities for improving the enrollment processes. Citywide will also participate in monthly meetings with the Lead Consultant, and quarterly, in-person convenings of frontline staff, HAF, and City departments focused on reviewing outcomes, comparing approaches, and identifying what is and is not working across different client populations. Citywide will also conduct trainings for PSH case managers and support the creation of a written manual (for use by PSH case managers) that explains the benefits enrollment procedures.

The individual will hold a caseload of clients for whom they will be providing community-based clinical case management focused on benefit enrollments but also including necessary assessment, treatment planning and crisis intervention.  The CSW will provide coordination and collaboration with property management and support services staff at the housing sites, advocacy for services, communication with families, and mandated reporting as needed.  They will coordinate and consult closely with acute hospitals settings and outpatient medical providers to increase the continuity of care for their clients.  They will track and document their interventions, assessments and outcomes in a timely manner.  The candidate will also perform other duties as assigned. 

The Supportive Housing Teams have a two-hour weekly clinical team meeting where we foster a supportive learning and working environment by engaging in clinical trainings, sharing community resources, peer support, and presenting clients to the team for feedback and support. There is also an hour of clinical supervision weekly to each clinician.  The CSW I/II should possess a basic understanding of the DSM V mental health diagnostic criteria, Harm Reduction principles, Trauma Informed Care and Anti-Racism. You will be working with diverse and multicultural teams, clients, and community, the incumbent will participate and contribute to culturally focused clinical interventions and will practice a commitment to cultural humility and anti-racism.

The job is based in the community and requires frequent outreach.  The CSW will need to possess the ability to lift 50 lbs, walk several miles a day and climb stairs when elevators are not available. 

Key Responsibilities

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

65%

Yes

Service Provision

Provides ongoing mental health services, crisis intervention, clinical case management, and intensive outreach and engagement to a caseload of formerly homeless clients living in permanent supportive housing site or scattered site housing. Help client stabilize, maintain housing and link to longer-term entitlements.

20%

Yes

Training, Service Planning & Consultation

Coordinate services for clients closely with housing providers and other community partners to develop successful treatment strategies and link as many PSH residents to benefits as possible. Perform trainings/education about benefits enrollments to other PSH providers. 

15%

Yes

Documentation and Administration

Track client contacts, assessments, referrals and eviction. Maintains client records according to City and County and contract requirements in Epic or other EMRs. Records data in client’s charts. Meet program productivity standards. Assists in processing quality improvement requests. Completes service sheets and other documentation of services in a timely fashion.  Attend staff and other assigned meetings, and participates in training sessions (e.g., In-services, grand rounds). Identifies program problems and makes recommendations to supervisory and administrative staff. Other duties as assigned.

100%

MINIMUM REQUIREMENTS:

• CSW I: Masters degree in social work, psychology or related field from an accredited university and registered with the Board of Behavioral Science as An Associate Clinical Social Worker (ASW) or Intern Marriage Family Therapist (IMFT), Associate Professional Clinical Counselor, or an equivalent combination of education and experience; and knowledge and abilities essential to the successful performance of the duties assigned to the position.
• CSW II (in addition to the above): Masters degree in Social Work, Psychology, Counseling, or related field from an accredited university and possession of the requirements necessary for application for licensure as determined by the California Board of Behavioral Science or an equivalent combination of education and experience; and knowledge and abilities essential to the successful performance of the duties assigned to the position.
• Ability to work collaboratively and communicate effectively with others. Ability to work in a high stress, high volume area and work well under pressure and with deadlines. Ability to follow oral and written instructions accurately, and be detailed oriented. Able to efficiently prepare written summaries of activities, set priorities and complete reports within required timeframes. Knowledge of medical and/or psychiatric terminology
• Excellent communication and interpersonal skills
• Able to work as a team member in a culturally diverse setting
• Able to lift 50lbs and climb stairs
• Demonstrated excellent attendance and reliability
• A preliminary job offer and assignment may be extended pending successful background clearance.
• An understanding of mental health issues, the recovery model, and sensitivity toward mental health clients
• Ability to work with clients and program staff from diverse cultural and social class backgrounds
• Case Management experience
• Experience working with people who have severe mental health symptoms and related behavior, people who use substances, and people experiencing homelessness. 
• Experience doing community-based case management and the ability to do outreach.

PREFERRED:

• Spanish Language fluency
• Prior related UC experience

REQUIRED LICENSES AND/OR CERTIFICATIONS:

• You must be registered with the BBS or be in the process of registration 
• Masters degree in Social Work, Psychology, Counseling or related field from an accredited university and registered with the Board of Behavioral Science as An Associate Clinical Social Worker (ASW) or Intern Marriage Family Therapist (IMFT), Associate Professional Clinical Counselor (APCC) or an equivalent combination of education and experience; and knowledge and abilities essential to the successful performance of the duties assigned to the position.