Senior Benefits Analyst

Location:

Job Summary
With limited guidance, the Senior Benefits Analyst supports the design, implementation, administration, and continuous improvement of employee benefit programs and related technology solutions. The role coordinates benefits enrollment, platform configuration, data management, system testing, payroll deductions, vendor and carrier integrations, compliance monitoring, issue resolution, and employee experience initiatives.

The Senior Benefits Analyst partners with internal Benefits, Payroll, Legal, Communications, and Procurement teams, as well as external vendors to help ensure benefit programs are accurately configured and administered. This role requires a strong understanding of benefit plan design, eligibility, enrollment, payroll deductions, core HR operational processes, and employee support.

Responsibilities

• Benefits Administration, Enrollment, and Implementation
  • Support the implementation, enhancement, and ongoing administration of benefits platforms and enrollment processes, including new-hire enrollment, annual open enrollment, life events, beneficiary elections, evidence of insurability, and terminations.
  • Translate approved plan designs, eligibility rules, coverage levels, rates, contributions, and administrative requirements into system configurations and business requirements.
  • Validate system configurations, employee-facing content, enrollment workflows, rates, and contributions against approved plan designs.
  • Develop, review, and enhance enrollment-related communications and employee-facing materials to promote clarity, accuracy, consistency, and an effective enrollment experience.
  • Coordinate data conversion, integrations, payroll, user acceptance, and post-implementation testing; track defects and configuration issues through resolution.
  • Monitor enrollment transactions and vendor and payroll files; research and resolve eligibility, enrollment, coverage, and deduction issues.
  • Maintain implementation plans and documentation, including decisions, dependencies, risks, issues, timelines, communications, training, cutover, and production support.
  • Develop, review, and enhance enrollment-related communications and employee-facing materials to promote clarity, accuracy, consistency, and an effective enrollment experience.
  • Support benefits administration in accordance with plan documents, organizational policies, and applicable federal and state requirements, including COBRA, HIPAA, ACA, and nondiscrimination testing.
• Benefit Plan Knowledge and Design Support
  • Apply working knowledge of medical, dental, vision, life insurance, disability, critical illness, accident, HSA, FSA, and other employer-sponsored benefit programs.
  • Review plan documents, administrative procedures, and vendor materials to identify plan provisions and configuration requirements.
  • Assess the impact of proposed benefit changes on enrollment, payroll deductions, integrations, communications, and administration.
  • Support benefit program analysis, reporting, benchmarking, and recommendations.
• Vendor and Integration Management
  • Serve as an operational liaison with benefits administration vendors, insurance carriers, payroll partners, and other third-party providers.
  • Coordinate eligibility, enrollment, payroll, and carrier integration requirements; monitor files, interfaces, reports, and error logs.
  • Partner with vendors and internal teams to resolve file, configuration, data, and processing issues, including root-cause analysis, escalation, and corrective-action tracking.
  • Review administrative procedures, Statements of Work, service requirements, and implementation deliverables.
  • Participate in vendor selection, request-for-proposal, contracting, implementation, and performance-monitoring activities.
• Reporting and Issue Resolution
  • Analyze benefits data to identify discrepancies, trends, recurring issues, and improvement opportunities.

• • Research complex employee benefit issues and coordinate resolution across internal teams and external vendors.

• • Develop clear summaries and recommendations for benefits leadership and project stakeholders.

Education Qualifications

• Bachelor's Degree (required)
• Human Resources, Business Administration, Finance or related discipline (preferred)
• Professional benefits or project management certification is a plus

Experience Qualifications

• 3+ years relevant experience in employee benefits administration, benefits operations, benefits consulting, or benefits technology (required)

• Experience supporting HR operations and employee lifecycle processes, with working knowledge of how employee status changes affect benefits and payroll

• Experience supporting a benefits administration implementation, migration, or major system enhancement
• Working knowledge of employee benefit enrollment processes and benefit plan design

• Understanding of benefit eligibility, effective dates, coverage levels, employee contributions, and life-event processing

• Experience working with benefits administration vendors or platforms, such as Alight, Businessolver, or a comparable system

• Experience with data conversion, interface testing, user acceptance testing, or implementation cutover activities

• Experience with Workday (preferred) or another enterprise HRIS and payroll platform

• Exposure to payroll processing, benefit deduction practices, payroll calendars, retroactive adjustments, and payroll reconciliation

Tactical Skills

• Skilled & experienced in building Microsoft Excel analysis and graphs, combining data from multiple sources, & trouble shooting and proficient in creating Microsoft Power Point presentations. Self starter and self-learner of new skills in Excel and Power Point.
• Strong results orientation and attention to detail
• Strong analytical, organizational, problem-solving, and project coordination skills

• Ability to manage multiple priorities and meet deadlines in a detail-oriented environment

Personal Skills

• Critical Thinking: The ability to identify, obtain, and organize relevant data and ideas and prioritize concerns in the decision-making process
• Influence: Develops basic persuasive arguments and utilizes active listening skills and probing techniques to surface opportunities to influence
• Problem Solving: Demonstrates the ability to examine a specific problem and understand the perspective of stakeholders; uses fact-finding techniques to identify and document specific problems
• Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals
• Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions

Practical Skills

• Analytical Thinking: Uses logic and intuition to make inferences about the meaning of data and arrives at relevant conclusions; makes a systematic comparison of two or more alternative solutions
• Business Acumen: Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processes
• Change Navigation: Demonstrates the ability to modify work as directed and applies the concept of continuous improvement to develop new skills during change initiatives
• Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience
• Constructive Debate: Uses active listening skills and probing techniques to understand other positions and applies a fact-based approach to responding

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.