CEA - Academic Affairs Manager (w)

Job Summary

The External Affairs Commission deals with student issues related to advocacy for students on a university, municipal, provincial, and federal level. In this pursuit, the Commission lobbies and advocates internally within the university administration while also lobbying externally to raise awareness about government policies regarding post-secondary education, as well as municipal issues pertaining to student life. The Academic Affairs Manager acts as a resource to the Academic Grievance Centre, AMS member societies, and students-at-large, and works on a variety of academic advocacy initiatives.

Competencies

• Cultural Sensitivity
• Accountability
• Attention to Detail
• Communication
• Problem Solving
• Conflict Management
• Time Management
• Public Relations

Job Duties

• Develop a thorough understanding of academic appeals processes and academic regulations at Queen's to act as a resource to the Academic Grievance Centre, AMS member societies, and students-at-large as necessary
• Respond to student inquiries directed to the Academic Grievance Centre as required through the academic year
• Disseminate information to the student body regarding academic appeals, and other academic administration procedures or concerns as they arise
• Assist with or assume academic advocacy initiatives directed at Queen’s administrators as delegated by or in collaboration with the Commissioner of External Affairs
• Ensure that volunteers and/or employees adhere to all health and safety regulations
• Monitor volunteer and/or employee performance to mitigate disciplinary action in accordance with established procedures and notify Commissioner of any issues that arise
• Exhibit a working knowledge of volunteer's portfolios while ensuring work is being performed according to established standards
• Ensure all student needs are addressed and handled professionally
• Assist with new volunteer training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Maintain a calm demeanor during periods of high stress
• Maintain positive working relationships with relevant stakeholders related to all portfolios
• Assist the Commissioner in the development of a goal plan, budget, mid-year review, and any relevant capital expenditure proposals (EDIT)
• Coordinate activities with the Commissioner by scheduling work assignments, setting priorities, and delegating work accordingly
• Participate as an active member on hiring panels to keep the service adequately staffed
• Ensure that all employees comply with company policies, procedures, and ethical standards
• Attend and fully participate in all in person and virtual meetings
• Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
• Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
• Complete other duties as assigned

Job Requirements

• Sound analytical thinking, planning, prioritization, and execution skills
• Demonstrated time management skills
• Ability to identify measures of performance and actions needed to improve or correct performance
• Ability to supervise and motivate a team to achieve and exceed their goals
• Ability to delegate, set expectations, and monitor progress of all direct reports
• Ability to remain calm and poised in urgent situations

Work Conditions

• Interaction with employees, management, and the public at large
• Working in an office environment
• Operation of desktop computer and peripherals