FT - Outreach Worker (CLBC-PG)

ROLE PURPOSE

This position will provide outreach support to client(s) referred to Connective by Community Living British Columbia to enable their adjustment to, and success with life in the community.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

HOURS (40 Hours Per Week)

Monday to Friday, 1200 - 2000.

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Program Manager or their designate
• Participates as a member of Connective team to ensure quality and continuity of services to clients
• Liaises with staff and volunteers of community and government agencies as required
• Liaises with Connective staff as necessary
• Accepts clinical direction from the care team
• Participates as a member of Connective staff team

KEY ACCOUNTABILITIES

• Receives referrals from CLBC
• Works with the client, researches background material, and seeks the input of other professionals and family members, to provide the assessment that will ascertain needs and postulate intervention possibilities
• Supports individuals in their housing/residential settings
• Works with the client to consider issues and creates a mutually agreed intervention and support plan that has measurable short and long-term goals
• Ensures issues of daily living, including but not limited to housing,  nutrition, clothing, hygiene, leisure lifestyle and access, employment  and education are addressed in this plan
• Ensures clients’ ongoing legal, mental, and physical health issues are  addressed in this plan
• When and as needed provides a wide range of interventions to enable  the client to address and accomplish the established goals
• Interacts with other professionals, family members, and organizations to ensure services, admissions, and treatments are in the client’s interest and supportive of the long-term goals
• On the clients’ behalf, is a resource to other professionals, including but not limited to the courts, probation services, and community and institutional psychiatric services
• Maintains extensive records and case notes in accordance with CLBC policies and standards
• Completes monthly progress reports
• Participates in staff and tenant/staff meetings as instructed by the Program Manager
• Other duties as subsequently negotiated

WORKING CONDITIONS

• Functions independently, while remaining a crucial member of the care team
• Adheres to Connective policies and procedures
• Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
• Is a member of CUPE Local 1936-11
• Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

EXPERIENCE AND SKILLS

• Graduate with a Diploma or Certificate in Social Services and one-year of relevant experience is preferred
• Experience with clients with acquired brain injuries, a history of conflict with the law, developmental disabilities and/or spectrum disorders,
• interaction with social agencies and experiencing
• psychiatric/personality disorders
• A demonstrated and clear ability to respond well in crisis situations
• Understanding of providing service to people with different learning Abilities
• Extensive knowledge of community services as they relate to persons
• with psychiatric involvement
• Experience in assessment, case/care plan development and implementation
• Demonstrated ability to deal with potential violence
• Demonstrated ability to develop programs tailored to the particular diverse needs of the individual
• Professional or lived experience working with vulnerable populations experiencing multiple barriers
• Excellent written and verbal communication skills in English

REQUIREMENTS

• Ability to successfully pass a reference check
• Ability to successfully complete a Vulnerable Persons Criminal Records Check
• Current Emergency First Aid Certificate: First aid certificates accepted in B.C. - WorkSafeBC
• Valid BC Class 5 driver’s license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
• Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements

COMPENSATION

As Connective is a unionized environment, the starting wage is $29.22 per hour. Plus, benefits enrollment as per the Collective Agreement.

CLOSING DATE 

Friday October 30 2026, by 1600