Manager, FBO Operations

SUMMARY OF RESPONSIBILITIES:

• Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants. 
• Manage and provide direction, training, supervision, performance management and support to a team including Lineservice, Crew Chiefs, Supervisors, Quality Assurance Coordinator and Customer Service. 
• Foster a safe work environment and a culture based on the guiding principles of the organization by ensuring the effective implementation of all safety standards and programs as well as compliance. 
• Supports the development of the operational function across the entire organization by identifying opportunities to improve standard operating procedures to ensure optimal safety and profitability. 
• Works closely with line service crew and pilots ensuring that all customer service needs are met, promoting cohesive communication. Facilitate efficient and customer-focused arrivals and departures of customers; 
• Secure new and existing office and hangar tenants driving to achieve/maintain full occupancy; Managing the lease administration and ongoing relationship management;
• Establish and maintain positive relationships with World Fuel Services, Transport Canada, the Airport Authority, and all other pertinent partners. 
• Collaborates and communicates effectively with other FBO Management and personnel to explore and capitalize on opportunities to improve performance and gain efficiencies. 
• Ensures adherence to World Fuel Services (WFS) standards related to the safe operation and maintenance of Fuel Trucks. 
• Responsible for all Fuel ordering and inventory. 
• Proactively promotes and sells FBO services; 
• Responsible for business development of ad hoc heavy aircraft customers including preparing quotes, ensuring the preparedness and excellent execution of the arrival/departure of these flights. 
• Works closely with Ground Service Equipment (GSE) and Facilities teams to ensure that YVR has the necessary equipment and tools of the trade to perform their roles.  
• Contributes to the development of effective FBO training materials by collaborating with peers including the SMS and training leads in Canada. 
• Oversees instructional and on-the-ground, practical training; Facilitates the coordination of external training as required. 
• Audits and reviews training to determine effectiveness and relevance; Reports on relevant KPIs. 
• Administers FBO-employee onboarding, ensuring that new hires have required security and training resources (i.e., RAIC, DA Licensing and other requirements.) 
• Supports talent management processes as required; Evaluates employee performance pre and post training and while investigating SMS incidents. 
• Leads SMS Occurrence Report Investigations for YVR; independently investigates incidents and occurrences, enlisting the support of the QA Coordinator and others as required. Presents final investigative report, ensuring alignment on action items and disciplinary recommendations. 
• Tracks disciplinary outcomes of SMS incidents and occurrences and works with FBO leadership to ensure a fair and equitable approach to disciplinary measures is in place. 
• Manages employee performance management including hiring, succession planning, headcount management and other initiatives. 
• Manages payroll, scheduling, timekeeping, vacation requests and overtime for employees to meet operational requirements while maintaining budgeted allocations; and 
• Participates in the preparation of FBO budgets and financial forecasts, including Capex, based on a comprehensive understanding of the financial drivers of the business. 
• Manages the customer interface; Resolve concerns from staff, crew, and/or customers issues within level of delegated authority; 
• Supports the Facilities team in the monitoring / development of facility preventative maintenance programs and leasehold improvements including overseeing all facilities improvements and renovations including the management of contractors;
• Supports Facilities in ensuring that the security plans are in place and updated annually;
• Supports Facilities in ensuring that evacuation plans are up to date and tested and that fire inspections are accomplished;
• Ensures compliance with all regulations required by Transport Canada and the Vancouver Airport Authority (YVR), including applicable airport security and operational programs.
• Ensures compliance with all Vancouver Airport Authority safety, security, and partner directives, policies, and programs.
• Ensures compliance with Security including controlling the access systems and issuance of any access keys, automatic and primary security control doors.
• Works with the GSE team (based in YYZ) and ensures that all equipment and vehicles are maintained to standard while also reflecting brand standards (logos/decals, etc.). 

QUALIFICATIONS AND SKILLS REQUIRED:

• 10 years of progressive experience in a leadership role at an FBO (Lineservice, crew chief, training, fuel inventory management, FBO management) including intimate knowledge of Aviation/ FBO or Commercial ramp experience.
• 5-8 years of experience leading people and teams; Experience with employee performance management and designing performance improvement programs.
• Post-secondary education or related equivalent experience.
• A degree or diploma in Aviation or Business Management is considered an asset.
• Experience building complex shift schedules and hands-on experience with ADP timekeeping.
• Significant track record in achieving financial results while driving continuous improvement.
• Ability to obtain Restricted Area Pass (RAIC) as well as TC security pass clearance,  AVOP, and ROTC.
• High safety orientation as well as experience with SMS/safety management processes including leading investigations, making recommendations, and closing incident reports.
• Demonstrated computer proficiency with Microsoft Office Suite (including SharePoint).
• Inclusive and respected leader, who embodies emotional intelligence.
• Demonstrated ability to build strong relationships with key stakeholders.
• Excellent verbal and written communication and interpersonal skills.
• Superior organizational and time management skills.
• Highly autonomous while operating well as a member of the team.
• Detail-oriented with strong problem-solving skills; and
• Flexible to work additional hours and be on call as required.

 Benefits: 

Our perks and benefits include but are not limited to: 

• Hybrid working arrangements  
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program  
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards 

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.