Business Analyst

The Opportunity:

Under Sunwing Travel Group, we are looking for a Business Analyst to join our Information Technology team in Toronto. Reporting to the Lead Business Analyst, you will work within one or more Product streams, partnering with business and technology stakeholders to ensure alignment between business needs and technology projects within an Agile SDLC framework.

Working closely with the stream Product Owner, you will use your business, technical and communication skills to collaborate with Development teams, Project Sponsors, Business Partners and vendors. You will analyze and break down business problems, identify requirements and help define efficient solutions and processes that can be successfully implemented.

You will play an important role in supporting the success of the Product streams by enabling continuous process improvement and helping optimize operations and workflows.

Apply now and have your career soar to new heights - under our wing!

What You’ll Do:

• Lead and facilitate requirements gathering and business problem analysis, providing recommendations based on identified business needs.
• Analyze business documents, data models, vendor information, use cases, business rules, scenarios and data to identify functional and non-functional requirements.
• Conduct gap analyses and data mapping, and develop business process maps, flow charts and relevant supporting documentation.
• Document current and future-state business processes, identifying opportunities for automation where appropriate.
• Make recommendations to help the business optimize processes and better achieve its objectives.
• Report the status of assigned Business Analyst activities throughout the project’s system development life cycle.
• Review project artifacts and provide feedback to help ensure business needs and expectations are met.
• Analyze functional and non-functional business requirements and translate them into clear documentation and conceptual designs for changes or enhancements to business processes, data and information systems.
• Develop mock-ups and write clear, concise, criteria-based user stories, including expected outcomes and acceptance criteria for Development teams.
• Work with QA and Development teams to define business data requirements to support testing, including sample data and testing scenarios.
• Review test results to ensure specifications and requirements have been met, communicate results to stakeholders, participate in bug reviews and support overall testing.
• Ensure delivered solutions meet business expectations while working with stakeholders to simplify existing processes and streamline information flow.
• Participate in the coordination of application upgrades and rollouts, ensuring end-user and stakeholder engagement throughout planning and implementation.
• Participate in initial training sessions related to solutions when required.
• Develop strong knowledge of the products and software solutions delivered and maintained by the Product streams and act as an internal Subject Matter Expert (SME).
• Represent the Product Owner and Product stream when required.
• Provide analysis, solutions and recommendations to business and technology stakeholders related to architectural, technical and business process matters, with final decisions referred to the appropriate stakeholders.
• Provide input and recommendations related to Business Analyst resource requirements, project allocation and timelines.
• Build strong stakeholder relationships while delivering clear, high-quality business requirements within established project timelines.

What You’ll Need:

• 1–3 years of relevant work experience in business analysis, systems analysis, requirements definition or a related field.
• College diploma in a related discipline, or an equivalent combination of education and relevant experience.
• Experience with Tour Operator, Airline or Hotel systems is preferred.
• Experience with business analysis, systems analysis, requirements definition and deployment of business requirements.
• Familiarity with Agile Software Development Life Cycles and Waterfall-style traditional project approaches, as required.
• Strong analytical and problem-solving skills with the ability to address complex business problems.
• Strong organizational skills and the ability to prioritize assignments and meet deadlines.
• Strong initiative, self-discipline and proactive thinking.
• Proven ability to work effectively under pressure and with minimal supervision.
• Strong interpersonal skills, with a collaborative approach, solid relationship-management skills and a customer-centric mindset.
• Advanced communication and facilitation skills, including the ability to prepare requirements and documentation for both business-oriented and technically focused stakeholders.
• Proficiency with Microsoft Office and Visio or similar process-mapping tools.
• Ability to learn new systems and features, combined with solid business acumen.
• Familiarity with technology concepts and data integrations.
• Working knowledge of APIs, SQL, XML, JSON and HTML is considered an asset.
• IIBA certification or a similar Business Analysis certification, such as CBAP, CCBA or ECBA, is considered an asset.

What We Offer:

• Grow your career with challenging and rewarding work that makes a difference.
• Opportunity to give back through our social responsibility initiatives.
• Work with a fun, passionate, travel-loving team!
• Great travel perks!
• Free parking.
• Open-concept, collaborative workspace.
• See for yourself! @sunwinglife