Reinstatement Support Analyst – Service Purchases

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community. 

https://www.surveymonkey.com/r/FM68GFV

Purpose of the Job:

The Reinstatement Support Analyst provides initial intake and processing of various service purchase transactions in support of the Service Purchase Unit and assists with department projects as needed.

Essential Functions and Responsibilities:

• Provide prompt phone, virtual, and in-person counseling in order to answer member inquiries.

• Develop thorough understanding and technical knowledge of various types of service purchase requests and related eligibility criteria under retirement plan rules.

• Research requests for establishing creditable service, reinstating previously refunded time, out of state teaching, military service, and service with other cities and towns.

• Develop skills to understand and calculate creditable service and relationship to retirement benefits.

• Communicate with other retirement boards on participant salaries; refund breakdowns; service and liabilities of their members attempting to establish creditable service with the MSRB.

• Develop knowledge related to understanding and the administration of service purchases under G.L. c. 32.

• Develop skills necessary to integrate and become proficient with OnBase ECM system in order to successfully process member purchases of creditable service and other types of system transactions.

• Ability to work with high volume case load.

• Develop expertise and facilitate staff knowledge of MARIS, OnBase and MSRBeyond.

• Assist in the performance of any assigned special projects as periodically required

Other Duties and Responsibilities:

• Assist other Retirement Board departments as necessary.

• Demonstrates knowledge of M.G.L. c.32 and possess ability to explain provisions to members with regard to the service purchase process.

• Travel as required.

• Adhere to Treasury and Board human resource and operational policies.

Supervisory Responsibility:

• None