Human Services Coordinator I - Bilingual English/Spanish

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position, (Bi-Lingual in English/Spanish), in the Springfield/Westfield Area Office. The Human Service Coordinator I is the primary contact for individuals and families served by the Department and are expected to effectively represent the Area Office by building respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department.

The HSC I coordinates and facilitates the development of Individual Service Plan (ISP) for individuals on assigned caseload, as well as monitors the implementation of services provided by DDS funded residential, day and support program providers. The HSC I ensures individuals on caseload receive appropriate services through arranging, organizing, and coordinating the Department of Developmental Services funded and generic support services in response to individual’s needs, while maintaining communication and outreach with community services and other state agencies.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

·       Monitoring the safety and well-being of assigned individuals

·       Providing advocacy in human, civil and legal rights - Facilitating team meetings; monitoring follow-through on team recommendations while maintaining individual’s records and relevant computer databases

·       Maintaining regular and consistent contact with individuals, service providers and families.

·       The HSC I will arrange crisis intervention for individuals as needed; assessing needs and making recommendations for follow up planning, as well as providing information to supervisor and other members of the Area Office Management Team.

·       This position will perform other related duties which may include individuals engaged in Participant Directed Services.

Please Note:

This position is located in the Springfield/Westfield Area Office in Springfield, MA. 

This is a Full-time, 37.5 hour position

Schedule: 9:00am – 5:00pm 

Days Off: Sunday/Saturday  

Flexibility required to meet the needs of the area office.

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search. https:cppdmass.gov 

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori 

• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

​​​​​​​ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.